Customer Service
Customer Service Excellence Quiz
Test your knowledge on the fundamental principles of outstanding customer service! This quiz is designed for individuals looking to enhance their customer service skills and understand the importance of effective communication and compassion.
Join us to explore:
- Key concepts in customer satisfaction
- Communication techniques for success
- Strategies for dealing with difficult customers
- Importance of maintaining a positive attitude
According to the Customer Service Workshop, what is the goal of Customer Service?
Increase sales and profits
Increase customer retention and loyalty
To let customers know they are always right
Provide the best customer service
According to the Workshop - What are some keys to Good Communication? Check all that apply:
Be nice
Clear and Consistent
Correct Customers the Right Way
Greet & Connect with Customers
What is the "Platinum Rule" ?
Treat others the way you want to be treated.
Treat others the way we all want to be treated.
Treat others the way you think they should be treated.
Treat others the way they want to be treated.
What are the Four Steps to Dealing with an Angry Customer?
Remain Calm
Propose Solutions
Avoid Confrontation
Listen Carefully and Assess the Situation
The Customer Is Always Right
Acknowledge their feelings & Apologize
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