Medproject Inbound
Medproject Inbound Best Practices Quiz
Welcome to the Medproject Inbound Quiz! This quiz is designed to test your knowledge on handling various scenarios in our inbound communication system. By participating, you'll sharpen your skills and ensure you're aligned with our procedures.
Topics covered include:
- Handling customer inquiries
- Understanding ticket levels
- Disposal of unwanted medication
- Communications with pharmacies and agencies
What should you do if a resident calls in about unwanted medication or sharps disposal in their community?
Transfer
Create ticket
What is the maximum amount of time you should keep a customer on hold before checking back in?
15 seconds
2 minutes
As long as it takes for me to find the answer
5 minutes
A walgreens location calls in and asks to place an order for a sharps container for customer. What should you do?
Refer to compass communications
Take call and create ticket
A walgreens calls in and says their kiosk is full and they need to schedule a pick up. What should you do?
Use Walgreens job aid, take down some information for ticket,and refer them to compass communications
Create ticket and use pick up script
Transfer the call
A pharmacy calls in and would love to be a part of our program. Since they are not an existing customer in salesforce, how should we proceed?
Transfer call to Medproject
Create a ticket, take all of their information down, and mark as level 2
Send email to helpdesk@med-project.org
Create a ticket, take all of their information, and mark as completed
An agency regulator calls in and reports some concerns about a store they were in. What level would this ticket be?
Level 3
Level 2
Level 1
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