Medproject Inbound

Generate an image of a busy call center with representatives answering calls and assisting customers, focusing on healthcare and pharmaceutical topics, with elements related to medication and sharps disposal.

Medproject Inbound Best Practices Quiz

Welcome to the Medproject Inbound Quiz! This quiz is designed to test your knowledge on handling various scenarios in our inbound communication system. By participating, you'll sharpen your skills and ensure you're aligned with our procedures.

Topics covered include:

Handling customer inquiries
Understanding ticket levels
Disposal of unwanted medication
Communications with pharmacies and agencies

10 Questions2 MinutesCreated by HelpingHand234

What should you do if a resident calls in about unwanted medication or sharps disposal in their community?

Transfer

Create ticket

What is the maximum amount of time you should keep a customer on hold before checking back in?

15 seconds

2 minutes

As long as it takes for me to find the answer

5 minutes

A walgreens location calls in and asks to place an order for a sharps container for customer. What should you do?

Refer to compass communications

Take call and create ticket

A walgreens calls in and says their kiosk is full and they need to schedule a pick up. What should you do?

Use Walgreens job aid, take down some information for ticket,and refer them to compass communications

Create ticket and use pick up script

Transfer the call

A pharmacy calls in and would love to be a part of our program. Since they are not an existing customer in salesforce, how should we proceed?

Transfer call to Medproject

Create a ticket, take all of their information down, and mark as level 2

Send email to helpdesk@med-project.org

Create a ticket, take all of their information, and mark as completed

An agency regulator calls in and reports some concerns about a store they were in. What level would this ticket be?

Level 3

Level 2

Level 1

How long does it take for Medproject to get back to the customer if we create a ticket?

24 hours

A week

5 business days

One business day

Medproject Inbound

Medproject Inbound Best Practices Quiz

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