Business Communication (Exam Focus)
Business Communication Ethics Quiz
Test your knowledge of ethical dilemmas, communication techniques, and best practices in the business world with our engaging quiz!
Whether you're a professional or just getting started, this quiz covers:
- Ethical decision-making
- Nonverbal communication
- Using digital tools effectively
- Customer interaction expectations
Which of the following is an example of an ethical dilemma?
A. Deciding whether or not to inform employees that layoffs are coming as they work on finishing an important project
B. Deciding whether or not to sell company stock when you've received inside information on a coming downturn
C. Deciding whether or not to use the copy machine for personal papers
D. Deciding whether or not to declare the costs of your vacation travel as a deductible business expense
Which of the following is an example of an ethical lapse?
A. Putting unsigned suggestions in the company suggestion box
B. Informing a new employer about your previous (competing) employer's major clients
C. Telling your supervisor that another employee is stealing office supplies
D. Providing incorrect data in a report, even though you did not know it was incorrect at the time
To help establish clear guidelines for ethical behavior, many companies provide employees a written
A. Ethical audit
B. Ethical dilemma.
C. Ethical lapse.
D. Code of ethics.
Touch is ________________
A. The least important form of nonverbal communication
B. The great equalizer, putting people of different status on the same footing.
C. Completely avoided in all business situations
D. Governed by relatively strict customs that establish who can touch whom and how in various circumstances
Using a mobile phone during meetings is
A. Routine in today's high-tech workplace
B. Frowned upon by many executives.
C. An effective way to show your professionalism
D. All of the above.
When introducing yourself to someone in a business context, you should always include a brief description of
A. One of your personal interests or hobbies
B. Your role in the company.
C. Your company's history
D. All of the above.
When you deal with people who don't speak your language at all, you have three appropriate options, including
A. Using an interpreter or a translator.
B. Using gestures and sign language.
C. Speaking loudly and enunciating clearly.
D. Using an English-only policy.
Regardless of their nationality, most customers expect to be addressed in
A. English
B. Their native language
C. A combination of English and their native language.
D. None of the above
Machine translations are usually ________________ those produced by human translators
A. More accurate than
B. Less accurate than
C. Just as accurate as
D. More costly than
One drawback of using e-mail is
A. Its high cost.
B. Its slow speed
C. Its lack of privacy.
D. All of the above
Which of the following is not a disadvantage of electronic media?
A. High cost
B. Potential for inadvertently creating tension and conflict
C. Tendency for employees to overuse them
D. All of the above
When you know your audience will be receptive to your message, it is generally best to organize it using a(n)
A. Complex approach
B. Indirect approach
C. Direct approach.
D. None of the above
To ensure a consistent look for all company documents, many organizations provide employees with approved __________________.
A. Autocompletion software
B. spreadsheets
C. macros
D. Style sheets
Which type of software feature inserts a ready-made block of text when you type the first few characters?
A. Machine translation
B. Mail merge
C. Autocompletion
D. Autocorrection
Boilerplate is
A. A piece of computer hardware used to increase modem speed
B. A standard block of text used in various documents without being changed.
C. A list of most-used e-mail addresses.
D. A machine used in professional printing.
Desktop publishing software
A. Is intended for use by communication professionals only
B. Does not allow you to add color, photographs, and clip art to documents
C. provides "style sheets" that help ensure a consistent look to your documents
D. Requires intensive, highly specialized training.
Which of the following lists contains the elements of a business letter in the proper order?
A. letterhead, date, inside address, salutation, message, complimentary
B. letterhead, inside address, date, salutation, message, complimentary
C. date, letterhead, inside address, salutation, message, complimentary
D. None of the above
If you're sending extremely large files, you should
A. Use overnight delivery to send a hard copy rather than sending them electronically
B. See whether your audience would prefer to receive them on a CD instead of as an e-mail attachment.
C. Always send them as MS Word attachments
D. Send them through the mail to avoid excessive costs.
Podcasts are
A. Great for entertainment, but not useful in business.
B. Helpful for training in business, but not much else.
C. Too technical to be practical for business use.
D. None of the above
One of the greatest drawbacks to using podcasts in business is the
A. costly, specialized equipment you'll need to purchase regardless of the production quality you want.
B. Increased difficulty of editing your material.
C. Challenge of scanning back and forth to find specific parts of the message.
D. All of the above
Compared to blogs, podcasts are
A. Much easier to edit.
B. More difficult to edit
C. Equally challenging when it comes to editing.
D. None of the above
When responding to a request for adjustment when a third party is at fault, the best approach is to
A. Refuse the claim and suggest that the customer sue the third party.
B. Refuse the claim but forward the paperwork to the third party.
C. Respond promptly, explaining how the problem will be solved.
D. Honor the claim but explain that your company was not at fault
When writing a letter of recommendation, you should
A. Illustrates your general points with specific examples.
B. Shows it to the job candidate before sending it to the person who requested it.
C. Overstates the candidate's abilities if he or she is a good friend and really wants the job.
D. Makes sure to include any negative stories you've heard about the candidate
If you have negative comments to express regarding the qualifications of a job candidate, It is best to
A. Keep them to yourself.
B. Include others' criticisms to support your statements.
C. List the shortcomings as areas for improvement.
D. State your opinion strongly, since it is protected by the First Amendment.
If you must give an employee a negative performance review
A. Do so by e-mail or fax.
B. Confront the problem right away.
C. Limit your discussion to the areas where the employee needs improvement.
D. You should wait as long as possible to do it.
A negative performance review should
A. Focus on the problems caused by the employee's behavior.
B. Compare employee behavior with what is expected or with job requirements
C. Mention some good points about the employee's contributions.
D. Do all of the above.
When writing an employment termination letter, you should
A. Include words that are open to interpretation, such as difficult and untidy
B. Make sure your reasons are accurate and verifiable.
C. Not get too caught up in trying to preserve a good relationship with the employee
D. Explain that pursuing legal action will only make things worse.
In a marketing or sales letter, product claims are supported
A. Primarily by testimonials from satisfied customers.
B. Primarily by statistics from scientific studies of the product
C. Primarily by background information on the company selling the product.
D. By as much information as possible, of many different types.
In sales letters, a postscript (P.S.) below your signature is
A. Not likely to draw the reader's attention.
B. Often one of the first and last parts people will read.
C. Almost always inappropriate.
D. Expected by most consumers.
An ethical persuasive argument
A. Is a contradiction in terms.
B. Focuses on how the audience's actions will benefit the sender.
C. Includes any evidence the sender can come up with, whether or not it's relevant.
D. Influences audience members by providing information that allows them freedom to choose.
If a client requests a proposal and then provides a list of criteria the solution must meet, the __________________ approach will probably be the best way to organize your report
A. 2 + 2 = 4
B. scientific
C. direct
D. yardstick
Solicited proposals are generally prepared by
A. Companies attempting to obtain business.
B. Government regulatory agencies.
C. Companies at the request of clients who require a product or service.
D. Clients who wish to acquire the services of highly regarded companies
In an unsolicited proposal, the writer
A. Must convince readers that a problem or opportunity exists.
B. Analyzes the client's business in light of the competition
C. Uses a style approved by the American Association of Business Writers.
D. Enumerates the client's options regarding such business decisions as product-line expansion
The primary difference between linking and embedding files in your report is that
A. Linked files are automatically updated, but embedded files are not.
B. Embedded files are automatically updated, but linked files are not.
C. It is more difficult to link files than to embed them.
D. None of the above are true.
To help identify which parts of a report to illustrate with visuals, your primary consideration should be
A. Which parts of the report need some "filler" material.
B. The flow of the entire message from the audience's point of view.
C. How to distract the audience from any negative information in the report.
D. None of the above.
To help readers understand the significance of visuals in your report,
A. Refer to each visual before readers encounter it
B. Wait to refer to each visual until after readers encounter it.
C. Simply number the visuals without referring to them in the text.
D. Do none of the above.
When proofreading formal reports and proposals, you should
A. Go back and use the biggest words you can find to describe key concepts
B. Make sure that headings in the text match headings in the table of contents
C. Not worry about typos -only content.
D. Do all of the above.
Proofreading reports is different from proofreading other kinds of business messages in that
A. Reports usually have more typographical errors.
B. The visual aids in reports don't usually need proofing.
C. Reports often have elements that aren't included in other business messages.
D. None of the above-reports do not differ significantly from other business messages.
If you don't get a response from readers of your report within a week or two of sending it out, you should
A. Inquire politely as to whether the report arrived or offer to answer any questions regarding its subject.
B. Take it as a sign that everyone agrees with what you had to say.
C. Assume that the report has not been read.
D. Demand to know why you haven't received a response yet.
Which of the following is not a good way to deal with speaking anxiety?
A. Prepare more material than necessary.
B. Concentrate on your nervousness.
C. Take a few deep breaths before speaking.
D. Have your first sentence memorized and on the tip of your tongue.
A question-and-answer period after a speech is
A. Usually unnecessary
B. Helpful only if the purpose of the speech is to motivate or entertain.
C. Often one of the most important parts of any presentation.
D. Included only for small audiences.
When your allotted time for your presentation is about to expire, prepare your audience for the end by
A. Beginning to pack your materials.
B. Refusing to acknowledge those who raise their hands to ask questions.
C. Saying that you will take one more question.
D. Waving good-bye and leaving the podium.
To achieve the best physical appearance for your résumé, you should
A. Have it prepared by a professional résumé service.
B. Leave plenty of white space.
C. Use colored paper
D. Use a variety of typefaces in various colors
If any design element on your résumé “jumps out at you,"
A. Accentuates that part since it will get the employer's attention
B. Makes the rest of the résumé more colorful to achieve balance.
C. Tone it down.
D. Do none of the above.
"OCR" stands for
A. Online character reference.
B. Optical character recognition.
C. Occupation criteria record
D. Online chronological résumé.
When e-mailing your résumé to a prospective employer, you should
A. Always send it as a Microsoft Word attachment.
B. Make it less formal than you would for other formats.
C. Insert it as plain text into the body of the message unless you are specifically asked to send it as an attachment.
D. Use lots of colors to make your résumé stand out.
When a job interviewer indicates the interview is coming to a close, you should
A. Try to prolong the interview, since the more the interviewer interacts with you, the better impression you'll make.
B. Leave as quickly as possible.
C. Prepare to leave but try to pin down what will happen next
D. Ask how you did.
On your second or third visit to an organization, if you haven't been told by the end of an interview whether you got the job, you should
A. Not bring up the topic.
B. Mention that you have another job offer and need to give the other company an answer by a specific date.
C. Ask tactfully when you can expect to learn of the decision.
D. Ask whether you did anything wrong during the interview.
When you discuss salary requirements with a job recruiter, you should
A. Let the interviewer raise the topic first.
B. Say that you expect to receive a competitive compensation package
C. Try to negotiate a higher salary if you are not satisfied with the offer and are in a good bargaining position
D. Do all of the above.
Within two days after an interview, you should
A. Have a friend call to see whether you got the job.
B. Write a follow-up letter (using the format for persuasive messages) and include another copy of your résumé.
C. Write a short note of thanks (using the format for routine messages).
D. Assume that you didn't get the job if you haven't heard anything.
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