Module 5&6&7
Effective Communication Quiz
Test your knowledge of effective communication skills in both virtual and professional settings. This quiz will help you understand best practices for meetings, emails, and phone conversations.
- 8 engaging multiple choice questions
- Learn the essentials of virtual meeting etiquette
- Improve your professional communication
You have a virtual meeting scheduled for 1pmm you should arrive:
At 1pm
5-10 minutes before
At 12:59 so you are not late
You are in a meeting and get an important phone call from your friend, you should:
Answer quietly
Text them that you will call them back
Nothing, your phone should be on silent or away.
You answer the phone and ask for the name of the client who is calling you. But you can’t understand him after asking for his name twice, what should you do?
Put the phone down
Let a co-worker speak with them
Ask them to spell their name
You should always have your camera off when you are not speaking
True
False
What does P.A.T. Stand for in arranging effective meetings?
Purpose, Action, Task
Presentation, Action, Time Frame
Purpose, Agenda, Time Frame
Participate, Action, Thrive
When trying to get a point across in an email, you should use all caps?
True
False
When writing a professional email to someone you do not know, it is okay to start the greeting with “Hi There”?
No, always address with their name
Yes, because it is a standard greeting
None of the above
What is BCC in an email?
Blind Carbon Copy
Blind Control Copy
Bold Control Copy
Bold Carbon Copy
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