South Africa Upskill Workshop 1 (14 Questions)

What are the 5 red flags to indicate that someone does NOT have capacity?

What type of open question is used to ask about specific things?

What type of open question is used to ask about people or a person?

What open question is used to ask about place or location?

What type of open question ask about time, occasion or moment?

What open question is used to ask about condition, quality, manner, form, events

What type of open question is used to ask about reason or explanation of things?

What is the recommended technique to show active listening, while probing?

What is the recommended technique to discuss the cost of the appointment?

Which of the following statements demonstrate a pushy sales techniques?

Here is how the product will benefit you

If you buy it now, I will throw in a bag of jellybeans

I'm not trying to sell anything

This deal will never be available again

Why wont you buy? Dont you like me?

How would you respond to: I already have an LPA?

How would you respond to: You came up as fraud on my phone?

What are the 6 Benefits of booking for the Customer's home address instead of a coffee shop?

They are likely to have better biscuits

Being invited into the home primes the Customer to already trust the Consultant

Their seats will be comfier

The appointment will be held in a private location

It will cut down on the expence of buying coffee for the Consultant

There is more chance of a quiet environment

The Consultant can see family photos and will be able to establish a stronger need for our products

The Consultant has the chance to see what the value of the home and assets is

The Customer is less likely to be able to avoid the Consultant