… communication includes tone of voice body language, facial expressions

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� communication includes tone of voice body language, facial expressions

Verbal

Non verbal

Oral

Written

What body language shows you are listening?

Turning away from the speaker

Nodding

Looking out of the window

No correct answers

At the end of the interview, you should always ask about the next step of the process

True

False

A message send out when a person is feeling jovial differs from when the same message is conveyed when the sender is unhappy

Have a high level of emotional awareness

Be a good listener

Poor listening skills

Emotions

Which of these should be avoided in an interview?

Clarity

Smile

Confidence

Confusion

........is the first enemy of communication

Noise

Completeness

Clarity

Specific items that can distort, destroy, or prevent communication

Communication barriers

Active listening

Communication

None of the above

The individual who initiates or delivers a message

Sender

Receiver

Clarification

None of the above

When communicating with others at work, you should....

Try and do most of the talking

Not pay attention to the speaker's body language or gestures

Pay attention to the speaker's language and gestures

A form of verbal communication that includes speaking and listening.

Oral communication

written communication

Communication barriers

This results in instances where the message are not understood ?

A) filtering of information

B) emotions

C) distractions

D) selective perception

Which of these is a communication skill?

A) Talking at the same time as someone else

B) listening to what people say

C) putting fingers in your ears

D) none of the above

Which of the barriers of effective communication leads to ineffective communication?

A) Distractions

B) Emotions

D) Electronic communication

C) Information overload

Generally speaking, in business we communicate:

A) only to persuade

B) only to inform

D) to both persuade and inform

C) only to entertain

A form of verbal communication that includes writing and reading.

Written communication

Sender

Nonverbal communication

None of the above

Human communication is essentially:

Short-lived

Imperfect

Perfect

Emotional

____ is not one of the 7 C’s of communication:

Conciseness

Clarity

Correctness

Character

The listener, reader, or observer; the individual to whom a message is directed toward.

Verbal communication

Sender

Receiver

What is the best way to greet the person interviewing you?

A firm handshake

A hesitant wave from a suitable distance

Strong hug

A kiss on the cheek, just as you greet a close relative

The transmission of messages or signals through unspoken gestures such as eye contact, facial expressions, etc.

Verbal communication

Sender

Nonverbal communication

None of the above

......... Creates a bad impression

Rich knowledge of role

Preparing well

Poor personal appearance

Giving good examples on your skills

Communication with the use of words and language is called …

Verbal communication

Oral communication

Written communication

All choices are correct

When the message is transmitted through spoken words.*

Active listening

Nonverbal communication

Verbal communication

None of the above

One word can be interpreted to give different meanings*

General body language

Language differences

Eyes and facial expressions

Emotions

If an interaction or issue has upset you at work, it is best to......*

A) respond immediately.

B) wait until you are in control of your emotions before responding.

C) respond two weeks later by email only

D) none of the above

As soon as you get back from the job interview, you should:*

A) Put your feet up and relax, knowing you did a great interview

B) Spend hours kicking yourself for some poor answers you gave

C) Quit your current job in anticipation of a new job offer

D) Immediately fire off thank you letters/e-mails to each person who interviewed with you

Facial expressions are a part of what?*

Sign language

Body language

C) Verbal communication

D) Non-effective communication

In which of these problems, is the actual message lost in the abundance of transmitted information?*

Selecting perception

B) Over communication

C) Under communication

D) Filtering

How could you practice for your presentation?*

Present to family &friends

Video tape yourself

Present to colleagues

All choices are correct

Which of the following are common barriers to effective communication?*

Hand gesture

Be a good listener

Distractions

Eyes and facial expressions

Which of these is the external sounds present in the channels of communication?*

Noise

Semantic problems

Cultural barriers

Over communication

Happens during the communication process as the information flows from one level to another and from one person to the other.*

Electronic communication

Filtering of information

Be a good listener

Emotions

The benefits of arriving early for a presentation include …*

A chance to acclimate to the room

A chance to check your technology

A chance to meet with the audience

All choices are correct

What is verbal communication?*

Talking to someone

B) Using verbal noises to show you're listening

C) when more than one person is talking

When someone is talking and someone else is listening

.............creates bad impression in interview*

A) Preparing well

B) Giving good examples on your skills

C) poor personal appearance

None of the above

In presentation, the listeners can clarify their doubts in the ...............session*

Background

Introduction

Conclusion

Question

If you are showing that you are interested in what a person is saying, then this shows what?*

That you agree with him

That you care

That you are good at your job

None of the above

In presentation, the listeners can clarify their doubts in the … session*

A) Background

B) Introduction

C) Conclusion

D) Question

Which of the following below are NOT barriers to effective communication?

A) Selective perception

B) Hand gestures

C) Emotions

D) Poor listening skills

If you want to complain, what is the best way to behave?*

A) Get very angry

B) Get ready to cry

D) None of the above

C) Stay calm but stick to your point

In your project which 7C best describes an important feature of making your aims and outcomes understandable?*

A) Clear

B) Clinical

C) Complete

D) Courteous

What could be fatal to the success of a presentation?*

A) Lack of confidence and knowledge

B) Make meaningful eye contact with the audience

C) Engage the audience

D) All choices are correct

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.*

A) active listening

B) verbal communication

C) clarification

D) None of the above

This is mainly a communication barrier on the receiver's end.*

A) Emotions

B) Poor listening skills

C) Appearance

D) Use of space

Which of the following is a physical barrier of communication?*

A) Psychological state of the speaker

B) Psychological state of the listener

C) Hearing problems

D) Poor lighting

Involves checking with the speaker on what she/he meant and resolving any confusion.*

A) communication

B) clarification

C) communication barriers

D) None of the above

The most important thing to manage behavior is....*

A) Body movement

B) Eye contact

C) all of the above

D) none of the above

If you are speaking with someone who has a hearing impairment, what should you do?*

A) Make sure you face them when you're talking

B) Give them paper and pen and write to each other

C) You should not speaking to them

D) None of the above

This would lead to loss of information and result in ineffective communication.*

Be a good listener

Distractions

Information overload

Filtering of information

Which of these is not a commandment of effective communication?*

Clarity in language

Listen poorly

Home communication skills

Adequate medium

__________ are problems arising from expression.*

Cultural barriers

Semantic problems

Wrong assumptions

Selecting perception

Which of these should not be avoided for effective communication?*

Noise

Planning

Semantic problems

Wrong assumptions

Which of the following must be avoided for effective presentation*

Italicized fonts

Short sentences

Dark text on light background

No Correct Answer

Which of the following is an example of an open question?*

Do you want to go to the shops today?

Would you like to go to your room or the lounge?

How did you sleep last night?

Do you want the meat or fish?

While presentation, you should stand so that you are facing the:*

Slides

Projector

Audience

No Correct Answer

When speaking on the phone, what type of communication is being used?*

A) Nonverbal communication

B) Verbal and body language

C) Verbal and tone of voice

D) Face to face

Language difference between the speaker and the listener is called ...........barrier*

A) semantic

B) psychological

C) physical

D) physiological

Which aspect of a letter covers the polite ending of 'yours sincerely'*

A) Clear

B) Concrete

C) Coherent

D) Courteous

What body language shows you are listening?*

A) Turning away from the speaker

B) Nodding and making eye contact

C) Looking out of the window

D) None of the above

The communication process complete when....*

A) The sender transmits the message

B) The message enters the channel

C) The message leaves the channel

D) The receiver understands the message

Effective communication is essentially a:*

A) one-way process

C) three-way process

B) two-way process

D) both a one-way and a two-way process

A key component to effective communication in the workplace is*

Being loud

Talking a lot

Being an active listener

All of the above

Who then becomes the next sender, would interpret and refine the information based on their own understanding before sending it on.*

Filtering of information

Poor listening skills

Emotions

Body languag

A two-way process in which information is revealed or exchanged with another person or group.*

Receiver

Communication

Active listening

None of the above

Which of these should be avoided in an interview?*

Clarity

Smile

Confidence

Confusion

Which of these is a communication skill?*

Talking clearly

Chewing gum

Looking bored

None of the Above

Your job interview is scheduled for 9 A.M, what time should you arrive?*

A) Exactly at 9 a.m

B) 1 minutes before the interview begins

C) 15 minutes before the interview begins

D) 60 minutes before the interview begins

What body language shows you are listening?*

Turning away from the speaker

Nodding and making eye contact

Looking out of the window

None of the above

Telling stories is not recommended in presentations*

True

False

Verbal communication includes tone of voice, facial expressions*

True

False

After interview you should send thankful letter to the interviewer*

True

False

Emotions such as anger, fear, or resentment can easily distort or destroy a message.

True

False

The steps we should carry to solve any problem starting with describe the situation*

True

False

Communication should serve as a conflict- reduction exercise.*

True

False

Nodding is a body language which helps in the communication process*

True

False

As a general rule, the larger your audience is, the more formal your speech presentation should be*

True

False

When answering the interview, you should listen carefully and seek clarification.*

True

False

In presentation, ignoring audience helps you be more effective*

True

False

You must use visuals on every slide*

True

False

Grammar mistakes eliminate negative impacts among the receivers.*

True

False

Forming a judgment before listening to everything the speaker has to say leads to effective communication.*

True

False

Clearness helps in eliminating confusions among the audience.*

True

False

Self confidence in interview creates bad impression*

True

False

Self confidence in interview creates bad impression*

True

False

Ambiguity must be considered for effective communication*

True

False

Both encoding and decoding of message are influenced by our emotions.*

True

False

Good communication at work means saying everything on your mind and doing most of the talking.*

True

False

Animations must be avoided in your presentation*

True

False

You should write out a script for your presentation*

True

False

To communicate effectively, Presenter must be able to identify the audience*

True

False

By reviewing the job description you can identify the skills required for the job*

True

False

In interview you should emphasize on salary*

True

False

In the communication process, the flow from the receiver to the sender is called noise*

True

False

Good communication leads to conflicts, low morale, frustration, misunderstandings, and productivity problems.*

True

False

In the workplace, you will most likely need to be able to effectively communicate with your co-workers, vendors, and customers.*

True

False

Wearing casual in interview is always the safest "dress for success"*

True

False

You are advised to listen carefully while negotiation*

True

False

You shouldn't use examples from your actual work experience to answer questions during a job interview.*

True

False

In presentation, it's important to greet the audience*

True

False

You should use examples from your actual work experience to answer questions during a job interview.*

True

False

For effective communication to occur, you can’t be afraid to admit you didn’t understand someone*

True

False

Good listening skills enable presenter to understand other viewpoints of the audiences*

True

False

Noise is the first enemy of communication*

True

False

Oral presentations are an integral part of an engineer's career.*

True

False

In interview, careless appearance creates bad impression

True

False

Using visuals helps you to improve your conversation

True

False

Communication is not affected by environmental context

True

False

While negotiation you have to create options for mutual gain

True

False

A common mistake people make when someone else is talking is they tend to only be thinking about what they want to say when it’s their turn to talk again and are not listening

True

False

Using eye contact in presentation demonstrates that you care about your listeners

True

False

Eye contact with the entire audience is very important for any good speaker

True

False

Using visuals helps you to improve your conversations

True

False

In interview you should emphasize on salary

True

False

By reviewing the job description you can identify the skills required for the job

True

False

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