Quality Management Quiz
Quality Management Quiz
Test your knowledge on quality management principles and practices with our engaging quiz designed for professionals and enthusiasts alike!
- Discover key concepts in quality assurance.
- Challenge yourself with multiple choice questions.
- Learn about the tools and techniques used in quality management.
61.Which quality certification pertains to set of international standard on quality management and quality assurance?
ISO 14000
ISO 24700
ISO 9000
ISO 27000
None of the above
62.Whose key contribution included the cause-and-effect diagram (fishbone diagram)?
A) Joseph M. Juran
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) Walter Shewhart
E) Genichi Taguchi
64.Which method for generating ideas is a tool used to organize data into logical categories?
A)Brainstorming
b) Affinity Diagram
C) Quality Circles
D) Interviewing
E) Benchmarking
65.Which of the following is a consequence of poor quality? o
A) loss of business
B) liability
C) productivity
D) costs
E) all of the above are correct
66.Which of the following is true of the benefits of good quality? o
A) enhanced reputation for quality
B) reduced productivity
c) lower liability cost
D) higher liability cots
E) both a & c are correct
67.What are the three costs that are associated with quality? o
A) Appraisal costs, Prevention costs, Labor costs.
B) Appraisal costs, Prevention costs, Failure costs.
C) Appraisal costs, Prevention costs, Internal Failures costs.
d) Appraisal costs, Prevention costs, Total Costs. .
E) Appraisal costs, Prevention costs, Overhead cost
Which cost of quality involves the cost of preventing a defect from occurring?
A) Appraisal Costs
B) Failure Costs
C) Fixing Costs
D) Prevention Costs
E) Internal Costs
68.What is the Japanese term for continuous improvement? o
A) kaizen
B) Ishikawa
C) fishbone
D) a. And c. Are correct answers,
E) None of the above.
69.Which basic quality tool is focused on resolving the most important problem?
O a) Scatter diagram
B) Control chart
C) Pareto analysis
D) Cause-and-effect diagram
E) Fishbone diagram
70.One of the things Designers should consider when making a product is… o
A) Customer preference
B) Company Costs
C) Production capabilities
D) A and C
E) All of the Above
71.Which one of these is a tool for gathering data? o
A) Control chart
b) Fishbone diagram
C) Scatter diagram
D) Flowchart
E) Checksheet
72.Which one of these is a tool for problem solving? o
A) Benchmarking
B) Cause-and-effect diagram
C) Histograms
D) Scatter diagrams
e) Control charts
73.What is Six Sigma best defined as: o
A) A Japanese term for continuous improvement
B) A business process for improving quality, reducing costs and increasing customer satisfaction
C) Framework for problem solving and improvement activities
D) A diagram of the steps in a process
E) None of the Above
74.What is known as performance, aesthetics, special features, conformance, reliability, durability, perceived quality, and serviceability? o
A) quality of design
B) quality of conformance
C) return on quality
D) dimensions of quality
E) Deming prize
75.Which technique uses groups of people to share thoughts and ideas without any criticism? o
a) Process Improvement
B) Benchmarking
C) Brainstorming
D) Interviewing
e) 5WH2
76.Benchmarking uses which of the following to improve standards? o
A) Larger companies
B) Smaller companies
C) Competitors
d) Suppliers
E) Industry Leaders
77.Which methods asks 7 questions to improve processes? o
A) 5W2H
B) Affinity Diagram
C) Quality circles
D) Benchmarking
E) Brainstorming
78.Control charts have which of the following features? O a)
Tabulated categories
B) Diagrams
C) Lower control limits
D) Upper control limits
E) Both C and D
79.A Scatter diagram is useful when there is o
A) One variable
B) Correlation between variables
c) Multiple variables
d) NO Correlation between variables
e) Variation
80.What is the correct definition of an appraisal cost? o
A) cost of preventing defects from occurring
B) cost caused by defective parts or products or by faulty services
C) An approach that evaluates the financial return of investments in quality
D) cost of activities designed to ensure quality or uncover defects
E) all of the above
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