Cyara Quiz
Cyara Quiz: Test Your Knowledge
Welcome to the Cyara Quiz! This quiz is designed to assess your understanding of key concepts related to Cyara and its fun
Ready to take the plunge? Here are some areas covered in the quiz:
- Understanding PSST and its significance
- Data formats for seamless Cyara fun
ctionality - Voice quality analysis types
- Agent behaviors and configurations
PSST is
The delay after which the response will be sent out to the IVR
Allowable response time for each step before the step is classified as a 'satisfactory' result
Minimum acceptable threshold for speech recognition match between the expect to hear and the actual IVR prompt
Continuous silence that needs to be detected to assume prompt is recognised in the "Expect to hear" field
Data driven file should be in which format?
.csv
.xls
.xlsx
.xml
Name of voice quality type which requires user to upload audio files for it's analysis?
MPSR
PESQ
PMSN
RTGS
MSRO
What lets you listen to step recordings, adjust minor major confidence, listen and re-adjust prompts, and other parameters?
Process Analyzer
Prompt analyser
Audio Analyser
Data analyser
Whats the format and data rate for uploading audio files to Cyara?
.wav, 16kbps
.wav, 8kbps
.wav, 64kbps
.wav, 32kbps
Which of the below are NOT true for a block?
Changes to test case steps within a block are automatically reflected across all test cases which use the block
Blocks are denoted by a thick border surrounding the grouped test case steps
Blocks cannot be nested within each other
Blocks allow long multi-phrase test step to be broken into smaller steps by setting PSST to 0
Which of the below is an instance of Agent Coordinator service?
Site
Environment
Virtual agent
Green, orange and grey color in CX Model represent
Transcribed and not verified, transcribed and verified, discovered nodes
Transcribed and verified, discovered nodes, Crawled and verified
Transcribed and verified, transcribed and not verified, discovered nodes
Crawled but not verified, Verified against Actual Prompt, Not discovered
What is the Min/Max Pause time in Agent behavior signify?
Time within which the agent shall move to next behavior
Time within which Agent shall complete the current behavior
Time it takes for the behaviour activity to be reached from previous step
User verified transcription is marked as "Yes"
After discovery of node
After listening to audio prompt
Verifying that prompt transcription is correct
Verifying menu name and menu prompt
If your Test case step says "after 10 secs, Agent completes transfer". Where would you input the 10 secs value?
Timeout section in "Request Transfer"
Timeout Section in the "Request Transfer Complete"
Min/Max pause time in "Request Transfer Consult"
Min/Max pause time in "Request Transfer"
Validation Rule has a higher priority over Classification Rule
Yes
No
Which is the first step in Cyara Agent Emulation?
Create Environment
Create Behavior
Create Classification Rule
Create Site
Which campaign cannot perform speech recognition, and does not save test step recordings
Cruncher
Cruncher Lite
Velocity
Pulse
Agent Voice
Periods, or commas between DTMF digits will add delays of
Period - 2 sec, comma - 0.25 sec
Period - 2 sec, comma - 0.5 sec
Period - 2 sec, comma - 5 sec
Period - 0.25 sec, comma - 2 sec
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