Compliance Quiz
Compliance Quiz: Test Your Knowledge
Welcome to the Compliance Quiz! This quiz is designed to assess your understanding of essential compliance topics, from handling customer payments to recognizing financial crimes. Are you up to the challenge?
- 7 multiple choice questions
- Immediate feedback on your answers
- Enhance your compliance knowledge
What is the maximum amount of cash we can receive from a customer as payment?
£1000
£500
£2500
£1500
What is the definition of a complaint?
Someone who is not happy with our service
The provision of, or failure to provide, a service causes the customer to feel they have suffered financial loss, material distress or material inconvenience
When a customer feels something is unsatisfactory or unacceptable
An expression of dissatisfaction
A customer offers you cash outside of work to pay a claim. What is this an example of?
Fraud
Bribery
Money Laundering
Market Abuse
Which of these is NOT an eligible complainant?
Private individual
Charity
A business with 53 employees
A business with 4 employees
What would you do if you suspected someone of financial crime?
Tell your office manager in private
Confront them
Ring SafeCall
Email an Agent
In what time frame do personal renewals need to be sent out?
10 days before
5 days before
21 days before
14 days before
In what time frame do commercial renewals need to be with the customer?
14 days
21 days
10 days
5 days
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