P.O. Management - Camford | Take the Quiz

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P.O. Management Quiz - Test Your Skills!

Welcome to the P.O. Management Quiz! This quiz is designed to evaluate your understanding of key management concepts, strategies, and skills necessary for effective organizational performance.

Multiple choice questions
Focus on practical management scenarios
Assess your knowledge and skills

50 Questions12 MinutesCreated by ThinkingTree247

The ability to build a power base and establish beneficial connections requires ____________

A. Technical skills

B. Assessment skills

C. Political skills

D. Human skills

Which of the following types of skills is described with the terms analyze and diagnose?

A. interpersonal

B. political

C. technical

D. conceptual

The most recent approach to defining the manager's job focuses on ______________, a cluster of related knowledge, skills, and attitudes related to effective managerial performance.

A. The management skill set

B. Management competencies

C. Behavioral traits

D. Executive activities

A manager's pay typically expands as his or her ______________ increases.

A. education

B. responsibility

C. experience

D. seniority

Part-time, temporary, and contract workers who are available for hire on an as-needed basis are known as __________________________.

A. consultants.

B. Core employees.

C. Surplus workforce.

D. Contingent workforce.

Managers today realize that long-term success can be achieved primarily by satisfying the customer. Customers are demanding quicker service, higher quality, and more ___________________.

A. Value for their money

B. Personal attention

C. Variety in services

D. Online choices

In service organizations, there is a clear chain of cause-and-effect running from employee __________________ and behavior to l customer attitudes and behavior to an organization's revenues and __________________ .

A. perceptions; successes

B. attitudes; profits

C. needs; profits

D. dissatisfaction; image

All of the following are characteristics of continuous improvement except ________________.

A. Intense focus on the competition

B. Improvement in the quality of everything the organization d

C. Accurate measurement

D. Empowerment of employees

Michael Porter's competitive strategies framework identifies three generic competitive strategies: cost leadership, l differentiation, and ________________________.

A. depth

B. breadth

C. Revenue growth

D. focus

Cost leadership as a strategy requires a firm to ________________.

A. Aggressively search out efficiencies to maintain the lowest cost structure

B. Be unique in its product offering

C. Aim at a cost advantage in a niche market

D. Aim to be similar to its competition in most operations

Differentiation as a strategy requires a firm to _________________________.

A. Aggressively search out efficiencies to maintain the lowest cost structure

B. Be unique in its product offering

C. Aim at a cost advantage in a niche market

D. Aim to be similar to its competition in all operations

What generic competitive strategy involves a cost advantage or a differentiation advantage in a narrow segment or niche?

A. differentiation

B. focus

C. breadth

D. Cost leadership

When problems are _____________________, managers must rely on ____________________ in order to develop unique solutions.

A. well-structured; non-programmed decision making

B. well-structured; heuristics

C. ill-structured; non-programmed decision making

D. ill-structured; programmed decision making

Which of the following is NOT an advantage of group decision making over individual decision making?

A. Groups provide more complete information.

B. Groups generate more diverse alternatives.

C. There is less acceptance of a solution.

D. There is increased legitimacy of the decision.

A disadvantage of group decision making is that no one is individually in charge of making the final decision or outcome, which results in _____________________.

A. Ambiguous responsibility

B. Role incoherence

C. Role ambiguity

D. Ambiguous delegation

Which of the following is NOT allowed in a brainstorming session?

A. Clear definition of the problem

B. Criticism of poor ideas

C. Large number of alternatives

D. Recording of all alternatives

Organizational learning can't take place without __________________.

A. motivation

B. goals

C. Sharing information

D. structure

A ____________________ organization is one that has developed the capacity to continuously learn, adapt. And change.

A. virtual

B. learning

C. traditional

D. bureaucratic

Which of the following phrases is associated with the definition of organizational culture?

A. Individual response

B. Shared values

C. Diversity of thought

D. Explicit directions

The original source of an organization's culture usually _________________.

A. Is shared among the first workers hired into the organization

B. Is formulated by the board of directors when the organization is formed

C. Identifies what the organization is successful doing

D. Reflects the vision or mission of the organization's founder

_____________________ creates an unpleasant work environment and undermines workers' ability to perform their job.

A. A workplace romance

B. Diversity

C. Sexual harassment

D. Workplace spirituality

Historically, the relationship between a labor union and management was built on ____________________.

A. cooperation

B. laws

C. conflict

D. nepotism

Factors that have been found to be linked to workplace violence include ____________________.

A. Too much caffeine

B. Employee stress

C. Poor diet

D. Poor personal hygiene

In providing assistance to employees being downsized, many organizations offer some form of ___________________.

A. Severance pay

B. Employee training

C. orientation

D. family-friendly benefits

Stress symptoms can be grouped under any of the following three general categories except _____________________ .

A. physiological

B. cultural

C. psychological

D. behavioral

____________________ that increase opportunities for employees to participate in decisions and to gain social support have been found to lessen stress.

A. Improved organizational communications

B. Time management programs

C. Wellness programs

D. Job redesigns

Stress from an employee's personal life ______________________.

A. Is difficult for the manager to control directly

C. Indicates that the employee needs counseling

D. Always affects work behavior, so the manager should always intervene

Managers might want to offer ______________________ to employees who want to talk to someone about their problems.

A. Wellness programs

B. Time management programs

C. Employee assistance programs

D. Performance planning programs

Large groups consistently get better results than smaller ones when the group is involved in _________________________.

A. A fast and appropriate decision

B. Social loafing

C. Problem solving

D. Goal clarity

Which of the following is a potential means of limiting social loafing?

A. Be able to identify individual responsibility

B. Reward groups collectively, not individually

C. Never allow an outsider into a group once it is formed

D. Provide merit pay that is proportional to group effectiveness

The degree to which members are attracted to a group and share the group's goals is referred to as group ________________________.

A. diversity

B. cohesiveness

C. expansion

D. norms

Research has shown that highly cohesive groups are ____________________ than less-cohesive groups.

A. More efficient

B. Less effective

C. Less efficient

D. More effective

Which of the following is not a recommended action for reinvigorating mature teams?

A. Prepare team members to deal with the problem of team maturity, reminding them they are not unique.

B. Provide refresher training in communication, conflict resolution, and team processes.

C. Encourage members to view their development as team members as a constant learning experience.

D. Put underperfonning members of the team on probationary status for a limited time period.

The essence of continuous improvement programs is process improvement, and _____________________ is essential to process improvement.

A. communication

B. Top management

C. Employee participation

D. technology

The environment ideal for continuous improvement can best be created with ________________________.

A. Superior work teams

B. Mature teams

C. Natural work groups

D. re-engineered systems

_____________________ work hours are where employees work a certain number of hours per week. But are free, within l limits, to vary the hours of work.

A. Flexible

B. Compressed

C. Congruent

D. Parallel

What type of job scheduling option would allow two different employees to share one 40-hour-a-week systems analyst position?

A. Compressed workweek

B. Job sharing

C. flextime

D. telecommuting

The linking by computer and modem of workers at home with coworkers and management at an office is termed __________________.

A. Job sharing

B. Compressed workweek

C. flextime

D. telecommuting

Evidence indicates that transformational leadership is strongly correlated with __________________.

A. Lower turnover rates and lower levels of goal attainment and follower well-being

B. Lower turnover rates and higher levels of productivity and creativity

C. Higher turnover rates and lower levels of productivity and employee satisfaction

D. Higher turnover rates and higher levels of employee satisfaction and follower well-being

Which of the following is NOT an important leadership role for team leaders?

A. Liaison with external constituencies

B. Liaison with internal constituencies

C. troubleshooter

D. Conflict manager

When a team leader secures needed resources, clarifies others' expectations of the team, gathers information from the j outside, and shares that information with team members, the team leader is a _________________________.

A. Liaison with external constituencies

B. coach

C. Conflict manager

D. troubleshooter

When time pressures are minimal, all parties seriously want a win-win situation, and the issue is too important to be compromised, which of the following strategies would work best?

A. avoidance

B. accommodation

C. forcing

D. collaboration

__________________________ are primary causes of conflict.

A. Structural and technical differences

B. Communication and structural differences

C. Management and communication differences

D. Personal and management differences

Which bargaining strategy tends to build animosities and deepen divisions between people?

A. negotiation

B. distributive

C. integrative

D. arbitrated

________________________ is one of the most important goals of an entrepreneur.

A. Stability

B. Profit

C. Control

D. Growth

All EXCEPT which of the following are suggestions for achieving a supportive, growth-oriented culture?

A. Open up lines of communication.

B. Create greater delegation and employee involvement.

C. Create a performance-based environment.

D. Maintain a focus on the venture's mission during growth.

Which of the following is the term for an entrepreneur cashing in on the investment in his or her venture?

A. harvesting

B. exiting

C. Monitoring out

D. Selling out

In a PERT network, events are _________________________.

A. End points that represent the completion of major activities

B. The longest or the most time-consuming sequence of events in a PERT network

C. The amount of time an individual activity can be delayed without delaying the whole project

D. All key activities needed to complete a project

The first step in developing a PERT network is to _______________________.

A. Determine the order in which events must be completed

B. Identify every significant activity that must be achieved for a project to be completed

C. Diagram the flow of activities from start to finis

D. Compute a time estimate for completing each activity

In the PERT process, what is the critical path?

A. The central guideline that other activities feed into

B. The checkpoint for comparing standards of completion

C. The most time-consuming sequence of events and activities

D. The most costly path in a scheduling outline

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