How do you use the word 'escalate'? Take our quiz and find out!

A conceptual illustration showing a professional setting where a team member is discussing escalating an issue with their manager, with charts and process flows in the background.

Understand Escalation: Take the Quiz!

Test your knowledge on how and when to escalate issues effectively in your professional environment. This quiz will help you understand the meaning of escalation and its proper application in various situations.

3 multiple choice questions
Learn the best practices for escalation
Improve your workplace communication skills

3 Questions1 MinutesCreated by ManagingTask24

What is the meaning of the word "Escalate"?

Escalate means to respond to an email

Escalate means to pass on information and never deal with it again

Escalate means to involve upper management to resolve a challenging situation

Escalate means to address an issue to your colleague

When should you escalate a situation?

When the customer ask you to

After the customer reach out to our CEO and the CEO comes to visit you by your desk

When you have already tried different strategies to fix the issue but could not resolve the problem

When should you tell a customer you have escalated their issue?

When the customer has a VALID reason and/or a BIG delay/mistake has occurred from our side

When a customer is being annoying, and you want to get rid of the them

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