Goldenwest Quiz
Goldenwest Cross-Selling Knowledge Quiz
Test your understanding of cross-selling techniques and identification protocols with our engaging quiz designed for banking professionals. This quiz will challenge your knowledge and help improve your skills in providing exceptional customer service.
Key Features:
- 11 carefully crafted questions
- Multiple choice and checkbox formats
- Score and feedback upon completion
Cross-Selling "Sales is a high form of Service"
True
False
Cross sell approaches
Loans: At the end of transaction ask if you can help lower interest rates.
Debit Card: Ask if you can sign them up for a free debit card.
Acceptable forms of ID include
Driver's license
State ID Card
Military ID
Passport
Mexico Matricula Consular
School ID (for minors)
Social security card w/o picture ID
2 Employees control the process
Balancing your cash drawer at the end of your shift/ counting down bundles.
Night drop deposits from start to finish
Drop-off deposits
Check and Card verification/destruction log
Entering the Vault
Buying and Selling cash
Retrieve Visa Gift Card or Reload card
Retrieve blank visa card stock
Loading visa stock into card printer
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