Goldenwest Quiz

A visually engaging representation of a bank branch with employees assisting customers, showcasing the importance of service and identification in financial transactions.

Goldenwest Cross-Selling Knowledge Quiz

Test your understanding of cross-selling techniques and identification protocols with our engaging quiz designed for banking professionals. This quiz will challenge your knowledge and help improve your skills in providing exceptional customer service.

Key Features:

11 carefully crafted questions
Multiple choice and checkbox formats
Score and feedback upon completion

11 Questions3 MinutesCreated by HelpingHand247

Cross-Selling "Sales is a high form of Service"

True

False

Cross selling is....

65% listening, 35% Talking

55% listening, 20%

Cross sell approaches

Loans: At the end of transaction ask if you can help lower interest rates.

Debit Card: Ask if you can sign them up for a free debit card.

You must get your ID before

Doing anything

Typing an account number in

A picture and a signature makes a valid ID

True

False

Shred don't

Toss

Leave unsecure

2 Employees control the process

Balancing your cash drawer at the end of your shift/ counting down bundles.

Night drop deposits from start to finish

Drop-off deposits

Check and Card verification/destruction log

Entering the Vault

Buying and Selling cash

Retrieve Visa Gift Card or Reload card

Retrieve blank visa card stock

Loading visa stock into card printer

Warnings are....

Red

Blue

Comments are...

Red

Blue

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Goldenwest Cross-Selling Knowledge Quiz

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