Admin Certification Review Part 1

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Admin Certification Review Quiz

Test your knowledge and skills with our Admin Certification Review Quiz! This quiz is designed to help aspiring Salesforce Administrators prepare for certification by covering key concepts and best practices.

Key Features:

20 engaging questions
Diverse question formats (multiple choice, checkboxes)
Score based answers for immediate feedback

20 Questions5 MinutesCreated by EngagingMouse453

What are three considerations when a user is importing data via Data Loader? Choose 3 answers.

Importing data into checkbox fields allows for the use of TRUE/FALSE.

Unrestricted picklists, a new picklist value will be applied but will NOT be added to the picklist.

Field-Level Security access determines which fields will be visible.

Validation rules do NOT execute when importing data.

Restricted picklists, a new picklist value will be ignored, and the default value applied.

Universal Containers has a private sharing model on Opportunities. The System Administrator has been asked to create a new custom object that will track customer payment information and will link to the Opportunity. Only those users with access to the Opportunity should be able to see the records on the new object. What should the Administrator do to accomplish this task?

Enable Forecast Adjustments

Enable Forecast Rollups

Configure Default Forecast Display

Configure Forecast Types

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue-North, South, East, or West. Customer Cases that do NOT meet the existing criteria should be assigned to Queue - World. Which solution will satisfy this requirement?

In an Active Case Flow, change the name of the Queue to World.

In Case Support Settings, change Default Case Owner to Queue - World.

Using a Trigger, change the owner of Cases outside the US to Queue - World.

Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.

Customers are requesting custom colored containers, which are NOT currently part of the standard inventory. Management has decided to add custom coloring as an add-on item in Salesforce. Which action should the Administrator take to allow sales users to add custom coloring to the total Opportunity Sale?

Add Custom Coloring as a new Product in an Order.

Add Custom Coloring as a new Product in a Pricebook.

Add a new field on the Opportunity labeled Custom Coloring.

Make a new custom object related to the Opportunities for Custom Coloring.

The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout? Choose 3 answers.

Clone the layout from a different profile and use Save As.

Click the Undo button or the Cancel button.

From the Fields palette, drag the field into the same position.

Restore from the recycle bin within 15 days.

Restore original page layout from a sandbox.

How can an administrator capture custom lead data on the converted contact when converting a lead?

Use the lead conversion wizard to select the fields.

Map custom lead fields to standard contact fields.

Map custom lead fields to custom contact fields.

Use the data loader to move the custom lead data.

Which three types of customization can be done on Activities (tasks and events)? Choose 3 answers.

Salesforce users have a session timeout of 12 hours. Management is requesting that the session timeout be increased to 24 hours and that the inactive users are logged out at that time. How should a System Administrator accommodate this request?

In Session Settings, choose 24 Hours, and uncheck the box for Force Logout on session timeout.

In User Profiles, type in 24 hours, and uncheck the box for Force Logout on session timeout.

In Session Settings, choose 24 Hours in the Timeout section, and check the box for Force logout on session timeout.

In User Profiles, type in 24 Hours in the Timeout section, and uncheck the box for Force logout on session timeout.

A new custom object called Manufacturers has been created for Universal Containers. Where should a System Administrator adjust how the object appears when it is found in the global research?

Global Search, Manufacturers, and Search Layouts

Object Manager, Manufacturers, and Page Layouts

Object Manager, Manufacturers, and Search Layouts

Global Search, Manufacturers, and Global Search Layouts

Universal Containers wants to ensure that its org is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure? Choose 3 answers.

Set prohibited password values

Set maximum invalid login attempts

Set requirement that passwords must be unique for each user

Set password complexity requirements

Set the length of time before passwords expire

How can an administrator allow all internal users to view a dashboard as a Sales Manager within a sales region?

Create a dashboard for all opportunities in the region.

Create a dashboard with multiple components.

Create a dashboard to run as the logged-in user.

Create a dashboard to run as a specified user.

Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue." How should an Administrator configure the Case management process to implement this requirement?

Create an Assignment Rule to assign all Cases where Status = High to the High Priority Queue.

Create a Case Milestone to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).

Create an Auto-Response Rule to assign all Cases where Status= High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).

Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements? Choose 3 answers.

Users create expense reports and attach receipts in an Expenses app before submitting them for approval. What should the Administrator consider from a User's perspective when enabling this App for Salesforce Mobile?

Users can search Salesforce Records, attach receipts as photos, and approve records from Chatter.

Users can create records, attach receipts as photos, and submit for approval.

Users can create list views, attach receipts as photos, and submit records for approval.

Users can use Search, create list views, and receive record push notifications from Chatter.

The VP of Sales is using the Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward in the sales process. Which feature should the System Administrator use?

Validation Rule

Big Deal Alert

Field History Tracking Report

Workflow Rule

When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this? Choose 2 answers.

Chatter groups

Big deal alerts

Opportunity update reminders

Opportunity Dashboard

A sales manager at Universal Containers wants to rename and delete dashboards in the California Dashboards Folder. How should a System Administrator accomplish this? Choose 1 answer.

Go to the California Sales Dashboards Folder, Share, and choose View access for the Sales Manager.

Go to the California Sales Dashboards Folder, Share, and choose View access for the Sales Manager's profile.

Go to the California Sales Dashboards Folder, Share, and choose Manage access for the Sales Manager.

Go to the California Sales Dashboards Folder, Share, and choose Edit access for the Sales Manager.

What is the maximum number of objects that can be added to a custom report type?

One, as long as the object has a master-child relationship

Four, as long as the objects have associations

Two, as long as the objects have associations

Unlimited, as long as the objects have associations

A salesforce user at Universal Containers has been deactivated. What will happen to the records the user owns in Salesforce?

All records are automatically assigned to another user.

All records are assigned to the deactivated user until reassigned.

All records are automatically deleted.

All records are automatically assigned to the Administrator.

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