Call Flow
Call Flow Mastery Quiz
Test your knowledge on effective call flow techniques and client engagement strategies with our comprehensive quiz. Designed for professionals in the field, this quiz will help you refine your skills and enhance your understanding of key concepts.
- 10 engaging questions
- Multiple choice, text, and checkbox formats
- Suitable for all levels of expertise
In the plan presentation, what is the minimum number of yeses should you get?
4
2
3
5
Select all correct answers apply: What is required to be covered in the QA Baseline benefits?
ER
Name of Plan
Plan Number
Hospital co-pay
Number of Exams for Dental and Vision
Number of Exams for Hearing
Medical Deductible
Outpatient Hospital Co-pays
Drug Tiers for 30, 60 & 90 days
Plan Premium
OTC Benefit
Transportation
RX Deductible
PCP Co-Pay
Drug Tiers 1, 2 ,3 & 4
Urgent Care
Flex Card
How many needs should you get from the client?
2
3
4
I don't need to get needs
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