Procedure and Coordinated Booking
Master Your Booking Skills
Test your knowledge on procedure and coordinated booking with our informative quiz. Designed for travel agents and enthusiasts alike, this quiz will challenge your understanding of airline booking protocols.
- Multiple choice questions
- Improve your booking strategies
- Perfect for travel professionals
What can I do if confirmation number is not provided?
Look up the reservation by the customers name and birthday
Book a new flight for the customer since they didn't get a confirmation number, they must not have booked the flight. Gives us a chance to make a sale.
Go to the book savvy CRM and generate a confirmation number
If a confirmation number for an existing flight is not provided, or the information is not accepted on the airline’s site, you will need to direct the customer to the airline directly.
When do you state the call is recorded?
Not specified, at some point throughout the call
Within the first 20 seconds of a call
Only if the customer asks
One minute into the call
Customer booked wrong departure time, and is calling to fix. What steps will be taken to rectify?
Find fix on airline site, proceed with coordinated booking
Cancel booking on airline site
Direct to the airline
Nothing, we cannot help
With all coordinated bookings how are transactions processed in CRM?
Flight cost = CASH, MCO = CARD
Flight cost = CARD, MCO = CASH
Flight + MCO = CARD
Flight + MCO = CASH
When completing a coordinated booking through Spirit, transactions processed in CRM are processed as?
Flight cost = CASH, MCO = CARD
Flight cost = CARD, MCO = CASH
Flight + MCO = CARD
Flight + MCO = CASH
All Delta Airlines bookings have to be processed in CRM?
Delta is ALWAYS processed in CRM
Delta is NEVER processed in CRM
Delta can be processed in CRM if departure date is after 6 days
Delta can be processed in CRM if departure date is within 6 days
A customer is traveling in 7 days from JFK to LAX on Spirit Airlines what type of booking will this be?
CRM booking
Coordinated Booking
Neither CRM or Coordinated booking
Could be either coordinated or CRM booking
On what page will you add MCO to a booking?
Booking pricing summary page
Create payment page
Booking docs page
Booking pricing summary page
What determines whether a booking will be a coordinated booking or a CRM booking?
Customer preference
Best price, date of departure, name of airline
The method that has the least amount booked for the day
Name of airline, type of flight, amount charged
What info is needed to process a change/ cancel through an airline?
Customer name and email
Customer confirmation number, first and last name
Customer name and birthday
Number of passengers and travel date
Customer traveling in 2 months from LAX to Miami on Delta Airlines what type of booking will this be?
CRM booking
Coordinated booking
Neither CRM or Coordinated booking
Could be either Coordinated or CRM booking
How are transactions processed for ALL CRM bookings?
Flight cost = CASH, MCO = CARD
Flight cost = CARD, MCO = CASH
Flight + MCO = CARD
Flight + MCO = CASH
What is unique about Economy flights
They are more expensive and will provide the customer with more leg room
They are generally the cheapest flight and oftentimes do not include any extras
They allow you to visit with the pilot before the flights
They are an exclusive airline with low fares and great seats
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