Procedure and Coordinated Booking

A detailed and colorful illustration showing airline booking processes, including a customer talking on the phone with a travel agent, a computer screen displaying a booking system, and an airplane in the background.

Master Your Booking Skills

Test your knowledge on procedure and coordinated booking with our informative quiz. Designed for travel agents and enthusiasts alike, this quiz will challenge your understanding of airline booking protocols.

Multiple choice questions
Improve your booking strategies
Perfect for travel professionals

13 Questions3 MinutesCreated by BookingWizard247

What can I do if confirmation number is not provided?

Look up the reservation by the customers name and birthday

Book a new flight for the customer since they didn't get a confirmation number, they must not have booked the flight. Gives us a chance to make a sale.

Go to the book savvy CRM and generate a confirmation number

If a confirmation number for an existing flight is not provided, or the information is not accepted on the airline’s site, you will need to direct the customer to the airline directly.

When do you state the call is recorded?

Not specified, at some point throughout the call

Within the first 20 seconds of a call

Only if the customer asks

One minute into the call

Customer booked wrong departure time, and is calling to fix. What steps will be taken to rectify?

Find fix on airline site, proceed with coordinated booking

Cancel booking on airline site

Direct to the airline

Nothing, we cannot help

With all coordinated bookings how are transactions processed in CRM?

Flight cost = CASH, MCO = CARD

Flight cost = CARD, MCO = CASH

Flight + MCO = CARD

Flight + MCO = CASH

When completing a coordinated booking through Spirit, transactions processed in CRM are processed as?

Flight cost = CASH, MCO = CARD

Flight cost = CARD, MCO = CASH

Flight + MCO = CARD

Flight + MCO = CASH

All Delta Airlines bookings have to be processed in CRM?

Delta is ALWAYS processed in CRM

Delta is NEVER processed in CRM

Delta can be processed in CRM if departure date is after 6 days

Delta can be processed in CRM if departure date is within 6 days

A customer is traveling in 7 days from JFK to LAX on Spirit Airlines what type of booking will this be?

CRM booking

Coordinated Booking

Neither CRM or Coordinated booking

Could be either coordinated or CRM booking

On what page will you add MCO to a booking?

Booking pricing summary page

Create payment page

Booking docs page

Booking pricing summary page

What determines whether a booking will be a coordinated booking or a CRM booking?

Customer preference

Best price, date of departure, name of airline

The method that has the least amount booked for the day

Name of airline, type of flight, amount charged

What info is needed to process a change/ cancel through an airline?

Customer name and email

Customer confirmation number, first and last name

Customer name and birthday

Number of passengers and travel date

Customer traveling in 2 months from LAX to Miami on Delta Airlines what type of booking will this be?

CRM booking

Coordinated booking

Neither CRM or Coordinated booking

Could be either Coordinated or CRM booking

How are transactions processed for ALL CRM bookings?

Flight cost = CASH, MCO = CARD

Flight cost = CARD, MCO = CASH

Flight + MCO = CARD

Flight + MCO = CASH

What is unique about Economy flights

They are more expensive and will provide the customer with more leg room

They are generally the cheapest flight and oftentimes do not include any extras

They allow you to visit with the pilot before the flights

They are an exclusive airline with low fares and great seats

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Procedure and Coordinated Booking

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