Customer journey
Enhance Your Customer Journey Knowledge
Test your understanding of how to create an exceptional customer experience with our engaging quiz. Discover best practices in customer service and ensure every guest feels valued and welcomed.
In this quiz, you'll cover essential topics such as:
- Quick customer acknowledgment
- Effective welcoming techniques
- Timely service and follow-ups
How quick should we acknowledge our customers?
Within 30 seconds
Within 60 seconds
As quick as we can
Within 20 seconds
How should we welcome our customers?
With warmth
Nicely
With a smile
How many menus should we give per table?
One per person
One
Just a load
We should check to see if the customer knows how to use the QR code?
Yes
No
When should we let the customer know where the condiment unit is?
When sitting them done, when giving them their glasses,when serving their food
When giving them their drinks?
They should know and see it
When they ask
When ordering at the till we should ask them if they have a nandos card?
Yes
No
How quickly should customers receive their glasses?
Within 2 mins
Within 3 mins
As quick as we can
We should get their cutlery and sauces if they do not have them?
Yes
No
We should only remove the barci stick once everyone is happy with their food?
Yes
No
How quickly should we do a check back?
Within 5 mins of having food
When we get a chance
Within 10 mins of having food?
Should we offer everyone desserts?
Yes
No
When should dirty plates be cleared?
Within 5 mins of everyone finishing their food
When we get a chance
After they leave
Within 10 mins of everyone finishing?
We should thank everyone for coming when they leave?
Yes
No
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