Customer journey

A restaurant scene with smiling staff welcoming customers, showing menus, and a condiment station in the background.

Enhance Your Customer Journey Knowledge

Test your understanding of how to create an exceptional customer experience with our engaging quiz. Discover best practices in customer service and ensure every guest feels valued and welcomed.

In this quiz, you'll cover essential topics such as:

Quick customer acknowledgment
Effective welcoming techniques
Timely service and follow-ups

15 Questions4 MinutesCreated by EngagingService101

How quick should we acknowledge our customers?

Within 30 seconds

Within 60 seconds

As quick as we can

Within 20 seconds

How should we welcome our customers?

With warmth

Nicely

With a smile

How many menus should we give per table?

One per person

One

Just a load

We should check to see if the customer knows how to use the QR code?

Yes

When should we let the customer know where the condiment unit is?

When sitting them done, when giving them their glasses,when serving their food

When giving them their drinks?

They should know and see it

When they ask

When ordering at the till we should ask them if they have a nandos card?

Yes

How quickly should customers receive their glasses?

Within 2 mins

Within 3 mins

As quick as we can

We should get their cutlery and sauces if they do not have them?

Yes

We should only remove the barci stick once everyone is happy with their food?

Yes

How quickly should we do a check back?

Within 5 mins of having food

When we get a chance

Within 10 mins of having food?

Should we offer everyone desserts?

Yes

When should dirty plates be cleared?

Within 5 mins of everyone finishing their food

When we get a chance

After they leave

Within 10 mins of everyone finishing?

We should thank everyone for coming when they leave?

Yes

Customer journey

Enhance Your Customer Journey Knowledge

More Quizzes