AP QUIZ 3 - OPERATIONAL | Take the Quiz

AP Operational Shrink Awareness Quiz

Test your knowledge on operational shrink and learn best practices to minimize errors and improve inventory management.

11 Questions3 MinutesCreated by ManagingStock24

Complete the following sentence. The driver's POD (proof of delivery) has to reflect the exact amount of cartons...*

...expected and reported under MyMerch on the Link

...actually delivered physically

Select the correct steps that need to be followed when receiving shipment ?

Verify and count the amount of cartons that are being delivered while driver is present

Sign the POD regardless of the cartons expected or received

If cartons are missing, note on the POD the amount of cartons missing

Don't sign the POD if cartons are missing

Check MyMerch for number of cartons expected vs. Number of cartons delivered

Do not accept shipment if a carton is missing

Once cartons were scanned with the HoneyWell/MC40 no further actions are required

Sign the POD only once it reflects the exact amount of cartons you received

Make a note on the POD if the amount of cartons expected on MyMerch does not reflect the exact number of cartons on the driver's POD

Select the correct answer:

If a shipment/transfer is missing or not scanned, items will not be forced in the stores SOH

If a shipment/transfer carton is missing or not scanned, items will be forced into the stores SOH after 14 days to 21 days

If a sales transaction was rung twice by mistake, you should:

Try to adjust the system by completing a return

Inform your AP representative to void the wrong transaction

Which of the below apply best for tester creation ?

Testers should be available at each fragrance presentation in the store to avoid customers opening perfume packages by themselves

Testers should be marked with a tester sticker

Only 1 tester of each fragrance should be created as they are stolen easily

When creating transfers the following steps must be followed:

Bulk scan to complete transfer as quickly as possible

Scan each price ticket individually

Remove sensors for store to store transfers

Scan transfer carton once again if 'nothing shipped' was selected by mistake

Repeat the transfer if the shipping label was not printed

When do you select the shipping option 'nothing shipped' on a transfer:

Select the correct procedures for GWP units:

Promotional GWP units do not affect shrink and can be handed out to customers that fit the promotion's guideline

Promotional GWP units need to be processed through the POS regarding the promotional guidelines

Left over GWP units can be handed out to associates

Left over GWP can be processed through the POS one week after promotion ended for customers that fit the promotional guideline

Left over GWP that could not be given to customers will be part of the quarterly write-off transfers

Cashiers need to always process GWP's and select if customer accepts or declines the GWP