AP QUIZ 3 - OPERATIONAL
AP Operational Shrink Awareness Quiz
Test your knowledge on operational shrink and learn best practices to minimize errors and improve inventory management.
- Understand key concepts related to operational shrink.
- Identify processes that can lead to shrink when not executed properly.
- Learn the correct procedures for handling shipments and GWP items.
Operational shrink is caused by:
Customers and cannot be prevented
Errors or mistakes made by employees not following proper procedures
Which of the below processes can lead to operational shrink when done incorrectly ?
Tester creation
Completing sales transactions
Selecting can't find on an SPR
Completing return transactions
Receiving shipment
Completing store to store transfers
Completing damage transfers
Receiving transfers
Handing out GWP* items
Creating phony sale and/or return transactions
Complete the following sentence. The driver's POD (proof of delivery) has to reflect the exact amount of cartons...*
...expected and reported under MyMerch on the Link
...actually delivered physically
Select the correct steps that need to be followed when receiving shipment ?
Verify and count the amount of cartons that are being delivered while driver is present
Sign the POD regardless of the cartons expected or received
If cartons are missing, note on the POD the amount of cartons missing
Don't sign the POD if cartons are missing
Check MyMerch for number of cartons expected vs. Number of cartons delivered
Do not accept shipment if a carton is missing
Once cartons were scanned with the HoneyWell/MC40 no further actions are required
Sign the POD only once it reflects the exact amount of cartons you received
Make a note on the POD if the amount of cartons expected on MyMerch does not reflect the exact number of cartons on the driver's POD
Select the correct answer:
If a shipment/transfer is missing or not scanned, items will not be forced in the stores SOH
If a shipment/transfer carton is missing or not scanned, items will be forced into the stores SOH after 14 days to 21 days
If a sales transaction was rung twice by mistake, you should:
Try to adjust the system by completing a return
Inform your AP representative to void the wrong transaction
Which of the below apply best for tester creation ?
Testers should be available at each fragrance presentation in the store to avoid customers opening perfume packages by themselves
Testers should be marked with a tester sticker
Only 1 tester of each fragrance should be created as they are stolen easily
When creating transfers the following steps must be followed:
Bulk scan to complete transfer as quickly as possible
Scan each price ticket individually
Remove sensors for store to store transfers
Scan transfer carton once again if 'nothing shipped' was selected by mistake
Repeat the transfer if the shipping label was not printed
When do you select the shipping option 'nothing shipped' on a transfer:
'Nothing shipped' is never to be selected
Store to store transfers
Testers
Back to DC transfers
Discard & Destroy
Following items are part of the store's SOH (stock on hand)
GWP (gift with purchase)
Testers
Gift Cards
Select the correct procedures for GWP units:
Promotional GWP units do not affect shrink and can be handed out to customers that fit the promotion's guideline
Promotional GWP units need to be processed through the POS regarding the promotional guidelines
Left over GWP units can be handed out to associates
Left over GWP can be processed through the POS one week after promotion ended for customers that fit the promotional guideline
Left over GWP that could not be given to customers will be part of the quarterly write-off transfers
Cashiers need to always process GWP's and select if customer accepts or declines the GWP
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