End of The Year Customer Satisfaction Survey
End of The Year Customer Satisfaction Survey
Thank you for taking the time to provide feedback on your experience with our team! This survey is designed to collect important insights on your home buying or selling journey. Your responses will help us improve our services and better meet your needs in the future.
Key Highlights:
- Share your thoughts on the process
- Rate the performance of our team members
- Help us enhance our service quality
Did you Buy a Home, Sell a Home, or Both this year?
Buy a Home
Sell a Home
Both
Was your first meeting (buyer or seller consult) informative/helpful?
Yes
Neutral
No
Did you find that the process of buying/selling was accurately portrayed in the first consultation?
Yes
Neutral
No
Did you have a home inspection?
Yes
No
On a scale of 1-10 (10 being the best), how would you rate their service?
1
2
3
4
5
6
7
8
9
10
If you worked with Katie, on a scale of 1-10 (10 being the best) how would you rate her service?
1
2
3
4
5
6
7
8
9
10
How timely did Katie communicate with you?
Super fast
In a reasonable timeframe
Sometimes slow to respond
Slow/Poor communication
How would you rate Katie when procuring an offer/writing an offer?
Very knowledgeable & helpful
Standard knowledge/help
Not very helpful
How would you rate Katie when negotiating the home inspection?
Very knowledgeable & helpful
Standard knowledge/help
Not very helpful
Positive or Negative…any feedback that you would like to leave for Katie that could help in the future.
If you worked with Cali, on a scale of 1-10 (10 being the best) how would you rate her service?
1
2
3
4
5
6
7
8
9
10
How timely did Cali communicate with you?
Super fast
In a reasonable timeframe
Sometimes slow to respond
Slow/Poor communication
As the transaction progressed, did you feel Cali was informing you properly?
Very very much
Standard amount
Not very helpful
Positive or Negative…any feedback that you would like to leave for Cali that could help in the future.
If you worked with Courtney, on a scale of 1-10 (10 being the best) how would you rate her service?
1
2
3
4
5
6
7
8
9
10
How timely did Courtney communicate with you?
Super fast
In a reasonable timeframe
Sometimes slow to respond
Slow/Poor communication
How would you rate Courtney's knowledge on home staging/styling?
Very knowledgeable & helpful
Standard knowledge/help
Not very helpful
Positive or Negative…any feedback that you would like to leave for Courtney that could help in the future.
If you worked with Sam, on a scale of 1-10 (10 being the best) how would you rate her service?
1
2
3
4
5
6
7
8
9
10
How timely did Sam communicate with you?
Super fast
In a reasonable timeframe
Sometimes slow to respond
Slow/Poor communication
How would you rate Sam's knowledge on the condition of a home?
Very knowledgeable & helpful
Standard knowledge/help
Not very helpful
Positive or Negative…any feedback that you would like to leave for Sam that could help in the future.
If your home was listed with us, do you feel that it was marketed well?
Yes
No
I did not list my house with you
Please expand on your answer if you feel there is something that worked well, or something that we could have done better.
How confident are you that you would recommend Corcoran Realty & Co. To your friends/family?
Uber confident
Somewhat/I might
Probably not
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