Quiz 3
Benchmarking Knowledge Quiz
Test your understanding of benchmarking concepts and methodologies with this comprehensive quiz designed for professionals and students alike. By participating, you will enhance your knowledge of different types of benchmarking, project proposals, participant selection, and compliance with confidentiality agreements.
- 22 engaging questions
- Multiple choice and checkbox formats
- Focus on real-world applications of benchmarking
This benchmarking method focuses on a general required result and seldom compares performance using metrics:
Functional
process
Project
None of the above
The most cited problem of this benchmarking type is that no two projects are the same and therefore cannot be benchmarked:
project
facility
Activity
Generic
This benchmarking term allows a detailed study to be made of one process and can often be carried out cross-industry:
Product/service
Generic
Facility
Process
Benchmarking airports, factories, power plants is called
Facility benchmarking
Process benchmarking
generic benchmarking
Project benchmarking
When selecting a project team, some points to consider are:
A) the team should include members from the key areas being benchmarked in order to help ensure buy-in
B) the team should include people with complementary and necessary skills for completing the project
Both a) and b)
When selecting a benchmarking project, the organization should consider:
The benchmarking experience of those who will be involved in the project
Areas that are key to the success of business and where the performance is poor ability of the project to attract support of management and other potential participants
All of the above
When in order to learn faster decision-making, the organization looks for best practices at stock brokers, emergency response teams, Formula 1, this type of benchmarking is referred to as:
generic benchmarking
Product/service benchmarking
Project benchmarking
Process benchmarking
The document which covers the scope, objectives, resource requirements and management authorization on one page is called
A) Project Charter
B) Terms of Reference both
A) and b)
The project proposal is a key document in a benchmarking study because it may be used for:
Persuading management and participants
Guiding the project
Measuring the success
all of the above
Ideal benchmarking participants are
World-class performers in the aspect that we want to benchmark
Located nearby
In our industry, I.e. With similar commercial environment, structures, metrics
all of the above
Benchmarking, which is carried out within the organization, is called
Competitive benchmarking
Non-competitive benchmarking
Internal benchmarking
Cross-industry benchmarking
Benchmarking, which is carried out within the industry between non-competitors, is called
Non-competitive benchmarking
Cross-industry benchmarking
Internal benchmarking
Competitive benchmarking
Benchmarking that is carried out between organizations in different industries and therefore between non-competitors is called
cross-industry benchmarking
Non-competitive benchmarking
Competitive benchmarking
None of the above
Benchmarking cross-industry can lead to being:
Best in the organization
Best in the industry
Better than competitors
Best in the world
Potential sources for identifying participants for benchmarking studies include:
Customers
Suppliers
Professional organizations, journals, websites
All of the above
Employee confidentiality issues are governed chiefly by the international law.
True
False
The ways, in which data may be used and shared by participants in the study, include:
data may be shared openly
Summary data are shared
Data may be shared anonymously
All of the above
A Confidentiality Agreement is an agreement between participants of a benchmarking study that sets out how the data and information shared during the study may be used and disseminated by participants.
True
False
Copyright refers to inventions such as industrial designs and trademarks.
True
False
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