Salesforce qualifying cases (Test)
Salesforce Qualifying Cases Quiz
Test your knowledge of Salesforce qualifying cases with this engaging quiz! Whether you’re a beginner or looking to brush up on your skills, this quiz will help you assess your understanding of essential Salesforce case management scenarios.
- Multiple choice questions
- Real-world scenarios
- Instant feedback on your answers
When a member wants a refund for a specific purchase, where would you find the card number (Card on file) used for that specific transaction? | Under the Transaction details tab | Under the details from web form tab | Under the related record and refund tab | All of the above | |
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True or false, If the member provides a doctors note due to injury or illness and they would like to place their membership on hold, the monthly hold fee can be waived? | True | False | |
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How much is the hold fee for a fitness membership? | Individual $25 Family $65 | Individual $50 Family $25 | Individual $60 Family $120 | Individual $25 Family $50 | |
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How old should a child be to be unaccompanied by their parents or guardians in the pool area? | 12 and under | 11 going on 12 | 13 and older | 17-18 | |
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