Ebro Product & System
Ebro Product & System Knowledge Quiz
Test your knowledge on Ebro Product & System with this comprehensive quiz! Discover how well you understand our products and customer service protocols. Whether you're a customer service representative or just curious about our offerings, this quiz will challenge your understanding.
- 10 multiple choice questions
- Score as you go!
- Learn more about Ebro products
Which Product is Available in Boil-In-Bags?
Success
Minute Rice
Carolina
Olivieri
What do I select for letter templates?
Letter Code
Process Fulfillment?
Enclosure Type 1
Subject Detail/Code
A customer is searching for a product they always buy but this time is not stocked so they called in to inquire what subject category will this be?
Wherebuy
Product Inquiry
Discontinued
Quinoa
What status do we change the case to once no actions are further needed?
Closed
On Hold
New
Escalated
What brand is available in cups?
Minute Rice
Rice Select
Carolina
Mahatma
What brand is available only in a jar?
RiceSelect
Success
Minute Rice
Olivieri
You just finished logging a case and received a photo of a foreign material what do you do next?
Add case number to fulfillment channel for Enzo to report
Close Case and nothing else
Put on hold til we confirm what it is
Nothing at all
A customer called in saying is this rice okay for my dog to eat? What will you do?
Suggest to contact a vet
Assist the customer
Provide HQ number
Consult with a doctor
A customer called in regarding feeling sick. Whats the first thing do we need to ask before any other questions?
Do you require medical attention?
What did you eat in the last 24 hours
What was added?
What makes you believe it was our product?
A customer called who works with a trucking company wants to distribute our product what can we do to assist?
Provide our wholesale email info@riviana.com
Provide them HQ and state someone will assist them
Escalate their case for someone to reach out and place their order
Respond no and ask if there is anything else we can assist with?
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