Getting Started at Ornament Shop 3
Customer Service Quiz: Ornament Shop Edition
Welcome to the Ornament Shop Customer Service Quiz! This engaging quiz is designed to help you familiarize yourself with our customer service practices and policies.
Test your knowledge and learn more about:
- How to assist customers effectively
- When to issue credits or refunds
- Proper communication with customers
Where can you find answers to a customer question?
On the website
Through the Customer Service Knowledge base on the website
Shortcuts
All of the above!
Do we need to ask customers for photos to proove their item is broken?
Yes
No
Which of the following is a valid reason for a reship?
Customer did not receive their order one day after they placed their order
Customer doesn't like the ornament shape
Customer received their ornament broken
Customer lost their ornament from 2 years ago
How many conversations do we want to have with a customer?
1
4
10
As many as possible
When do you issue a customer a credit/refund?
Anytime a customer emails in
Only if the item we are trying to replace has a B/O next to it
Customer asked for one
Customer needs tracking information
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