Workflow Quiz: Customer Service & Order Entry
Customer Service & Order Entry Workflow Quiz
Test your knowledge of customer service and order entry protocols with our engaging quiz! This quiz is designed to help you understand and apply key concepts in effective communication and workflow management.
Whether you're in a customer-facing role or involved in order processing, this quiz will challenge your understanding of:
- Softening words and affirmative language
- Protocols for entering cases
- Effective communication techniques
What are examples of using Softening Words? (Check all that apply)
You need to send the information on this patient.
Yes, please send the images when you get a minute.
I understand your frustration and I can assure you we are working diligently to complete them.
The images still have 4 hours so don't expect them anytime soon.
Well you did not send the fax on time so that's why it's late.
We did not receive all the images. Maybe they didn't cross over, would you mind resending them?
Give me more information
I do not see this patients information, do you mind giving me some more details?
How should this case be entered?
It's good to go we can put it in.
Enter a carotid protocol.
Enter a COW and carotid protocol since they wrote CTA Head and Neck in the Exam type
Call the facility to clarify what is needed based on checked box and exam type.
When a customer is needing immediate answers you should...
Say you are not sure how to answer and end the call.
Use afirmative adverbs that assure the customer
Loudly huff or sigh so they understand you are tired and have had a long day
Tell the customer what they need to do in imperative form.
Use postitive language and an upbeat tone.
Reflect their negative tone and attitude.
Escalate the call to the appropriate person if needed.
How should this case be entered?
Enter it as a CCTA - Heart since they checked other and wrote heart.
Enter it as an EP planning due to the history.
Call the facility and ask what they need.
Enter both the CCTA and the EP Planning protocols.
Check All Examples of Affirmative Language
Happy to help!
That is awful.
Absolutely!
We will take care of that right away. This is what I am going to do...
I think so...
Awesome!
That is dumb.
Wow that is horrible, let me take care of that.
What is/are the correct protocol(s)? (you may choose more that one)
CTV COW and Carotid
CTA COW
CTV COW
CTA COW and Caroitd
When fixing a problem which of these is an appropriate response?
I'll fix that. Thanks, bye.
Wow someone put this in all wrong they are awful. I'll do it right.
I understand this is an urgent case. I am going to change this to stat immediately and someone will begin working on it shortly.
We are doing our best and this case is going to be late.
{"name":"Workflow Quiz: Customer Service & Order Entry", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge of customer service and order entry protocols with our engaging quiz! This quiz is designed to help you understand and apply key concepts in effective communication and workflow management.Whether you're in a customer-facing role or involved in order processing, this quiz will challenge your understanding of:Softening words and affirmative languageProtocols for entering casesEffective communication techniques","img":"https:/images/course4.png"}
More Quizzes
Advance Customer Service Course
10512
GUEST Quiz
5236
Master English Articles Quiz
1586
What arctic tundra animal are you?
10535
Psychology 100 Exam 1 Practice - Free Online
201025953
Fruity Personality - Which Fruit Are You? (Free)
201020469
Which Operating System Are You? Free Personality
201019324
Admin Test - Free Administrative Assistant Skills
201018505
Chemistry Unit 2 Test - Free Online Practice Questions
201020247
Ghost Trivia - Test Your Paranormal Knowledge
201019822
Computer Navigation Skills Test - Free Online
201022650
Gin & Genever - Test Your Knowledge
201018253