IPC Practice Quiz
IPC Practice Quiz
Welcome to the IPC Practice Quiz! This quiz is designed to help you consolidate your understanding of Inmate-Staff Communication (IPC) principles and practices.
Test your knowledge on various aspects of IPC, including:
- Key concepts and terminology
- Best practices for handling requests
- Effective communication strategies
What are the 3 main sections of IPC?
Basics, Add ons, The Applications
Add ons, The applications, handling request
Positioning, observing, listening
True or False: If you can understand the meaning, you will be able to understand the feeling
True
False
When Responding to Inmates, what are the three main things we need to identify?
Content, Feeling, meaning
Environment, behavior, appearance
Body language, tone, grooming
When you think about the meaning and then respond to the meaning, this is classified as what?
Answering questions
Reflecting
I don't know
None of the above
In order to handle/ deal with request; we must know what?
The inmates behavior
Policies, rules and regulations
5WH method
Select the two main parts of reinforcing behavior
Determine whether it is positive or negative
Mild request
Using verbal and nonverbal techniques
I don't know
True or false? Positive means consequences
True
False
True or false? Negative means rewards
False
True
True or False? When handling a request a reason needs to be given if it were to be denied.
False
True
When asking questions, what method is used?
7WH
4WH
6WH
5WH
What is content?
What the inmate said
What the inmate did
What the inmate ate
What the inmate said or did
To identify intense feeling it would help us do what?
Understand the inmate
React to the inmate's behavior
Diffuse and de-escalate the situation
None of the above
True or false? When observing, you are observing the environment, body language and appearance.
False
True
True or false? There is a difference between reflecting and asking questions directly.
True
False
What is the standing stance when speaking to an inmate?
Hands crossed, directly in inmates face, leaning to the side
Leaning a bit forward, weight on outer foot, fingers touching but not locked (interview stance)
Position of attention
None of the above
What are the four main steps when it comes to sizing up the situation?
Position
Listening
Observing
Posture
All of the above
What are the 4 main parts of observing?
Looking at behaviors
Drawing inferences
Eliminating distractions
Deciding whether it is normal or abnormal
Deciding if it is Trouble or no trouble
Pick out key words
IPC focuses on what?
Inmate to inmate relations
Staff to inmate relations
Staff to staff relations
All of the above
When handling a request, what is the first thing you must do?
Check it out
Take action
Look at the policy and rules
Talk to your supervisor
Select all that apply: What are the 3 parts of posturing?
Standing still
Standing erect
Focusing on other inmates
Eliminating distracting behaviors
Interview stance
Select all that apply: What are the four parts of listening?
Suspend judgement
Focus on other inmates
Pick out key words
Reflect on mood
Assume
Identify intensity
True or False: The Basics is known as sizing down the situation
True
False
True or false: Add-ons are classified as communicating with inmates
False
True
True or False: The applications are classified as managing inmate behavior
True
False
What are the three skills when using the applications
Handling request
Making request
Reinforcing behavior
All of the above
{"name":"IPC Practice Quiz", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Welcome to the IPC Practice Quiz! This quiz is designed to help you consolidate your understanding of Inmate-Staff Communication (IPC) principles and practices.Test your knowledge on various aspects of IPC, including:- Key concepts and terminology- Best practices for handling requests- Effective communication strategies","img":"https:/images/course5.png"}
More Quizzes
Customer Service Knowledge Check-In
1269
Triggers and Alternatives to Escalation
1050
Master Your Communication Skills
114570
Public Speaking Quiz
84118
Interviewee 4
840
Customer Service Skills
15824
National Patient Safety Awareness Week Quiz
1050
Customer Centric
11614
Dealing with difficult customers
12612
Review of Decision Quiz
7431
Conflict Management 2281 Final
1588
Recognizing and Defusing Agressive Behavior
1167