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T-Guide

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T-Guide Quiz

Welcome to the T-Guide Quiz! Test your knowledge on EIP and Jump on Demand agreements with this engaging quiz. Whether you're a customer, employee, or just curious, you'll find valuable insights that can enhance your understanding.

  • Multiple choice and checkbox questions
  • Learn about leasing, insurance, and upgrade options
  • Ideal for anyone interested in mobile device plans
15 Questions4 MinutesCreated by LearningDevice42
Is EIP a lease or a loan?
Loan
Lease
Is insurance required for Jump?
Yes
No
It doesn't matter.
It's associated with insurance.
What happens if customer cancels BAN while on a Jump on Demand agreement?
Customer turns in device and is forgiven.
Customer is charged POP on final bill.
Customer is billed any remaining balance on final bill.
For EIP are taxes charged upfront?
No
Yes
When on Jump on Demand are taxes charged up front?
Yes
No
Customer gets to decide.
When cancelling on a Jump on Demand agreement, what happens if customer DOESN'T keep device?
Customer must pay off remaining installments.
Customer is responsible for paying any remainder installments, also the POP injection.
Customer must pay remaining installments, taxes, and POIP.
Can devices under a Jump on Demand agreement do a BAN to BAN, change of responsibility?
Yes
No
What does POP mean?
Payment Option Plan
Purchase Option Plan
Purchase Option Price
Purchase On Payments
How many days does the customer have to take advantage of the end of lease options, for Jump On Demand?
30 days
15 days
60 days
90 days
What does POIP mean?
Payment Option Installment Plan
Purchase Option Installment Plan
Purchase Option Installment Price
Purchase On Installment Plan
What is Jump 2.0?
Allows customer to upgrade after paying monthly installments.
Allows customer to upgrade every 30 days.
Allows customer to upgrade after previous device is turned in, in perfect condition.
Allows customer to upgrade once current device is 50% paid off.
If customer is set up on an EIP agreement, and cancels the line but still has more lines on their BAN, will they see the EIP balance on their last bill?
No
Yes
Customer on JOD wants to upgrade current device, but shows "Return Pending:" status. Why?
JUMP device was not received by Assurant.
JUMP device hasn't been returned to retail store.
Device was paid off in full.
A and B
C and A
Where does a customer have to turn in their JOD device for upgrade?
Retail
Care
They have the option of doing both.
Who do we reach out to when a customer has paid off their POP injection, but still see a "Return Pending" status on their acct?
RSL
Retail
Business Support
Tech
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