Weekly KB quiz 9-4-16 (Responses only accepted until 9-18-16)
Weekly Knowledge Base Quiz
Test your knowledge with our Weekly Knowledge Base Quiz! This quiz is designed to assess your understanding of important processes and tools used in healthcare. Answer questions about scheduling, referrals, and customer support within the system.
Key Features:
- 5 multiple choice questions
- Immediate feedback on your responses
- Enhance your knowledge and skills
When a MA or Nurse starts a note for a Provider, the Provider is able to assign him/herself as the author by:
Open the Encounter, Click Edit in NoteWriter or Edit to open the note, . Click the person with a yellow star button (Make Me Author Button)
This can not be done
Open the encounter, Click Edit in NoteWriter, Rick-click and select changer author
None of the above
Physicians can add a column to their multi- Provider Schedule by:
Highlighting folder within my schedule, select properties, Highlight option within Available Column sections, Click the Add button.
Submit a catalog request to edit the template and add a column on the multi-provider schedule
Click View Sched on toolbar, enter providers name in provider field, insert a second provider, click the multiple provider view option check box.
None of the above
When a Home Health referral is created within the discharge navigator which order should they select?
REF - Referral to Home Health
GEN.114
REF.118
None of the above
What should you do if a customer calls in having an issue with Castlight Health That is not password related?
Warm transfer to (888) 722-0483
Send incident to closest Desktop Break/Fix group
Warm transfer to (800) 722-0493
Send incident to CHI-SERVER
What should you do if a customer calls wanting their ecommunity.com email address fowarded to another address?
In form customer it is against policy to forward their ecommunity.com email to an external address.
Setup forwarding.
Send incident to CHI-SECURITY
Send incident to CHI-SERVER
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