Customer Experience Training

Refers to the act, by one or more persons
sending and receiving messages
sending and receiving feedbacks
sending messages
receiving messages
THINK before you
ACT
SPEAK
DANCE
SING
A complaining patient is somebody whose needs and expectations have not been met
True
False
be aware of your
head
knees
shoulder
face
eyes
arms
hands
toes
A difficult patient is somebody who is a challenge to serve because of their temper
True
False
why people complain?
types of customer
rude
talkative
happy
impatient
confused
sad
how to handle talkative customers?
Be friendly and attentive
Be helpful by making suggestions
ignore
Serve them quickly
0
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