QUIZ 9 - Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud
Guidelines for Enrolment Staff Quiz
Test your knowledge on the essential guidelines for enrolment staff to enhance customer satisfaction and prevent fraudulent activities. This quiz covers crucial topics that every enrolment operator should be aware of.
Key areas assessed include:
- Priority treatment protocols
- Correct procedures during enrolment
- Operator responsibilities
- Security measures to prevent fraud
Give priority treatment to Differently abled, senior citizens, pregnant ladies residents.
TRUE
FALSE
"Given here are some statements.Which of them are correct? I. Deny any resident for enrolment in case of Biometrics exception and poor quality finger prints ii. Ask for any payment from the resident for enrolment in case of Biometric exception iii. Do not re-enrol residents without checking status of earlier enrolments of resident iv. Give priority treatment to Differently abled, senior citizens, pregnant ladies residents"
Iii. And iv
Ii. And iv.
I. And ii.
I. And iv.
"Given here are some statements.Which of them are correct? I. Do not use one password for multiple set of Operator IDs. ii. Enable force capture of biometrics of operators/supervisor. iii. No two Operators should have same Operator ID iv. Allow an Operator/Supervisor to sign off an enrolment on behalf of another."
Iii. And iv.
Ii. And iv.
I. And iii.
I. And iv.
"Given here are some statements.Which of them are correct? I. Registrars need to proactively use Find Aadhaar facility before any fresh enrolment to minimize the rejections. ii. Encourage resident to share mobile number and email id. iii. Inform resident to download e- Aadhaar after receiving Aadhaar generation SMS from UIDAI iv. Do not ask for any payment from the resident for enrolment"
I., iii. And iv.
Ii., iii. And iv.
I. And iii.
I. And iv.
"Given here are some statements.Which of them are correct? I. Do not allow anyone else to sign for an enrolment that you have done. ii. Do not sign for enrolments done by others. iii. Enter N/A or NA in fields where Resident has not provided any data. iv. Give your own fingerprint at the end of enrolment."
I., iii. And iv.
Ii., iii. And iv.
I. And iii.
I. ii. And iv.
"Given here are some statements.Which of them are correct? I. Brief the enrolment procedure to resident before and during enrolment. ii. Leave those non-mandatory fields blank where no data is provided by resident. iii. Table lamp used for facial image capture should be switched on during iris capture. iv. Login with your own supervisor’s Operator ID in Aadhaar client"
I., iii. And iv.
Ii., iii. And iv.
I., ii. And iii.
I. ii. And iv.
Operator/Supervisor should allow other operator to login on his/her enrolment client using his/her Login Credential.
TRUE
FALSE
"Operator/Supervisor should ……………password frequently to avoid fraud ."
Change
Not change
Forget
All the given options
What should be the ideal frequency for Operator sync?
Daily
Monthly
Yearly
6 Months
"Operator/Supervisor should follow_______procedure to perform the Enrolment / Update Processs?"
Standard Operator
Any
Medical
Customer Satisfaction
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