Quiz 8 - Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud
Enhancing Enrolment Staff Efficiency
Welcome to the "Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud" quiz! This quiz aims to test your knowledge of essential procedures and best practices in the enrolment process.
By participating, you will:
- Learn about the importance of proper enrolment techniques.
- Understand the guidelines to avoid fraud.
- Enhance customer satisfaction through effective practices.
What is the Full from of PEC?
Pre-Enrolment Card
Permanent Enrolment Centre
Pre-Enrolment Centre
Public Enrolment Centre
What is the toll-free number, which an Aadhaar number holder can call to get his or her Aadhaar after answering some security questions asked by a customer care executive?
1947
1950
1974
1984
Enrolment Agency should use one password for multiple set of Operator IDs working under them
YES
NO
Enrolment Agency should avoid force capture of biometrics of operators/supervisor during their on- boarding
YES
NO
Enrolment Staff should enter N/A or NA in fields where Resident has not provided any data.
TRUE
FALSE
_____need to proactively use Find Aadhaar facility before any fresh enrolment to minimize the rejections.
Operators/Super visor
Subscribers
Introducers
Registrars
Enrolment Staff should make sure______ to share mobile number in during the Enrolment/Update.
Registrars
Introducers
Residents
Subscribers
Enrolment Staff should deny any resident for enrolment in case of Biometrics exception and poor quality finger prints.
TRUE
FALSE
Enrolment Staff should not ask for any payment from the resident for fresh enrolment.
TRUE
FALSE
Enrolment Staff should not re-enrol residents without checking status of earlier enrolments of resident.
TRUE
FALSE
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