Quiz 8 - Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud

What is the Full from of PEC?

What is the toll-free number, which an Aadhaar number holder can call to get his or her Aadhaar after answering some security questions asked by a customer care executive?

Enrolment Agency should use one password for multiple set of Operator IDs working under them

Enrolment Agency should avoid force capture of biometrics of operators/supervisor during their on- boarding

Enrolment Staff should enter N/A or NA in fields where Resident has not provided any data.

_____need to proactively use Find Aadhaar facility before any fresh enrolment to minimize the rejections.

Enrolment Staff should make sure______ to share mobile number in during the Enrolment/Update.

Enrolment Staff should deny any resident for enrolment in case of Biometrics exception and poor quality finger prints.

Enrolment Staff should not ask for any payment from the resident for fresh enrolment.

Enrolment Staff should not re-enrol residents without checking status of earlier enrolments of resident.