QUIZ 10 - Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud
Enrolment Staff Guidelines Quiz
This quiz is designed to enhance the understanding of the guidelines for enrolment staff regarding customer satisfaction and fraud avoidance. It consists of 10 multiple choice questions that cover essential topics such as document verification, fraud reporting, and biometric procedures.
- Test your knowledge on key enrolment practices
- Learn how to effectively manage fraud scenarios
- Improve customer satisfaction through compliance
Any document can be used as Valid PoI and PoA document which resident provides?
YES
NO
In case any fellow Operator/Supervisor performs any fruad during the Enrolment/Update Process who needs to be informed?
Authority
Resident
Police
Local MP/MLA
The enrolment files or backup should be stored as per the guidelines prescribed by ?
Authority
Resident
Police
Family
Biometric Exception case should be signed off by the Enrolment Staff as per his/her feeling towards the resident?
Correct
Incorrect
After due dilegence
None of the above
GPS Coordinate of the Enrolment/Update device needs to be taken at what frequency?
Daily before starting the Enrolment/Upda te Activity
At end of the day once all the activities are complete
Once in a month
While purchasing the Enrolment Device
Can a Operator/Supervisor work on multiple Enrolment/Update machines using same login ID?
YES
NO
YES till the time it is detected
All the given options
Operator/Supervisor should use same password for all his account as a best practice?
No, the password should be changed frequently
Yes, to remember and easy usage
As per his/her convinience
All the given options
In case of any fraud, Operator/Supervisor should ask resident money?
No, fraud should be reported to the Authority
Yes, the fraud enrolment/upd ate should be complete
Nobody should be informed
None of the above
All the Enrolment/Update related files/backup should be stored in any device and given to other Operator?
No, the backup should be secure
Yes, for them to upload using your credential
None of the above
After completing GPS sync, device can be taken to any other place to perform the enrolment?
NO
YES
As per his/her convinience
All the given options
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