Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud

A vibrant and informative scene depicting a group of enrolment staff assisting diverse residents in an Aadhaar enrolment center, with focus on teamwork and excellent service.

Enhancing Aadhaar Enrolment Efficiency

Test your knowledge on the guidelines for enrolment staff and their vital role in improving customer satisfaction and preventing fraud. This engaging quiz covers essential aspects that every enrolment staff member should be aware of.

Understanding Aadhaar retrieval processes.
Importance of proper biometric captures.
Ensuring a smooth enrolment experience for residents.

20 Questions5 MinutesCreated by HelpingHand512

An Aadhaar number holder can also get e-Aadhaar printed from a Permanent Enrolment Center.

TRUE

FALSE

In which of the following cases, UID retrieval process is helpful?

Resident lost the Aadhaar

The resident is in a hurry to link his Aadhaar to the service

The Aadhaar does not reach its destination even after 90 days

All of the above

What is the Full from of PEC?

Pre-Enrolment Card

Permanent Enrolment Centre

Pre-Enrolment Centre

Public Enrolment Centre

What is the toll-free number, which an Aadhaar number holder can call to get his or her Aadhaar after answering some security questions asked by a customer care executive?

1947

1950

1974

1984

Enrolment Agency should avoid force capture of biometrics of operators/supervisor during their on-boarding

YES

Enrolment Staff should enter N/A or NA in fields where Resident has not provided any data.

TRUE

FALSE

_____ need to proactively use Find Aadhaar facility before any fresh enrolment to minimize the rejections.

Operators/Supervisor

Subscribers

Introducers

Registrars

Enrolment Staff should make sure _____ to share mobile number in during the Enrolment/Update.

Registrars

Introducers

Residents

Subscribers

Enrolment Staff should deny any resident for enrolment in case of Biometrics exception and poor quality finger prints.

TRUE

FALSE

Enrolment Staff should not re-enrol residents without checking status of earlier enrolments of resident.

TRUE

FALSE

Given here are some statements.Which of them are correct?i. Deny any resident for enrolment in case of Biometrics exception and poor quality finger printsii. Ask for any payment from the resident for enrolment in case of Biometric exceptioniii. Do not re-enrol residents without checking status of earlier enrolments of residentiv. Give priority treatment to Differently abled, senior citizens, pregnant ladies residents

Iii. And iv

Ii. And iv.

I. And ii.

I. And iv.

Given here are some statements.Which of them are correct?i. Do not use one password for multiple set of Operator IDs.ii. Enable force capture of biometrics of operators/supervisor.iii. No two Operators should have same Operator IDiv. Allow an Operator/Supervisor to sign off an enrolment on behalf of another.

Iii. And iv.

Ii. And iv.

I. And iii.

I. And iv.

Given here are some statements.Which of them are correct?i. Registrars need to proactively use Find Aadhaar facility before any fresh enrolment to minimize the rejections.ii. Encourage resident to share mobile number and email id.iii. Inform resident to download e-Aadhaar after receiving Aadhaar generation SMS from UIDAIiv. Do not ask for any payment from the resident for enrolment

I., iii. And iv.

Ii., iii. And iv.

I. And iii.

I. And iv.

Given here are some statements.Which of them are correct?i. Do not allow anyone else to sign for an enrolment that you have done.ii. Do not sign for enrolments done by others.iii. Enter N/A or NA in fields where Resident has not provided any data.iv. Give your own fingerprint at the end of enrolment.

I., iii. And iv.

Ii., iii. And iv.

I. And iii.

I. ii. And iv.

Given here are some statements.Which of them are correct?i. Brief the enrolment procedure to resident before and during enrolment.ii. Leave those non-mandatory fields blank where no data is provided by resident.iii. Table lamp used for facial image capture should be switched on during iris capture.iv. Login with your own supervisor’s Operator ID in Aadhaar client

I., iii. And iv.

Ii., iii. And iv.

I., ii. And iii.

I. ii. And iv.

Operator/Supervisor should allow other operator to login on his/her enrolment client using his/her Login Credential.

TRUE

FALSE

Operator/Supervisor should ……………password frequently to avoid fraud .

Change

Not change

Forget

All the given options

Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud

Enhancing Aadhaar Enrolment Efficiency

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