Customer Service Knowledge Quiz
Customer Service Knowledge Quiz
Test your understanding of our store's return policy and customer service practices with this engaging quiz! Whether you're a team member or just interested in learning more, this quiz will help you grasp essential retail knowledge.
Key topics covered:
- Return policies
- Handling customer inquiries
- Store procedures
- Product returns
How many days do the customers have to return items back?
30 Days
25 Days
28 Days
It doesn’t matter as long as they have a receipt
Customers can only return items to the store where they bought them.
True
False
How do you deactivate soft tag wrap?
By peeling it off an item
By placing it on the worktop and wait for the long BLEEEP! sound
We don’t have to because it is just a sticker
Call a manager
Where do you place returned items?
Place it in one off the cupboard
Put it on the side until u can barely see the receiptprinter
Place it in the cupboard with the items from the same department
Hang it over the cupboard door
We send Ink Pins and Supertag back to the PC.
True
False
What do you do when the queue is long and don’t have enough tills open?
Call a manager
Ask for more cashier and queue buster if it’s needed
Nothing because everybody is busy with maintenance
Eerst volgende!!
What do you do when customers don’t have a receipt?
We can’t help the customer because we need a receipt
When in doubt call a manager
Offer a giftcard if the items are in good condition and saleable
Give money back if the items are in good condition and saleable
What do you do with retun without ticket?
It may take longer, apologize and ask for a suitable match
Sorry but we can’t help you
Offer a giftcard
Ask the customer why it doesn’t have a price ticket
What kind of non-merch do we re-use in our store?
Bootclips
Belt hooks
Sombrero’s
We send everything back
Why is it important to greet our customers?
It’s not.
To provide excellent customer service and an inviting environment
So that they can greet us back.
We don’t, we help them as fast as possible.
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