CompTIA A+ IT Helpdesk Training

A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid
expanding again next year.

 

Which of the following BEST meets these needs?

A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing
email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few
minutes before the computer shuts down

 

Which of the following is MOST likely causing the problem?

A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that
there is a flat per-socket licensing fee

 

Which of the following motherboard/processor combinations should the technician order get the BEST performance while minimizing licensing fees?

Sharon is troubleshooting a computer and wants to test the hard drive in another computer. Sharon removes the hard drive and notices that it does not have a SATA power connection. The connector for power is white and has four pins instead.

 

What type of connector will Sharon need to test the hard drive in the computer she is using?

Jessica wants to purchase a new hard drive. She wants a drive that has fast access because she will use it to edit videos on her PC. She also needs a lot of storage and wants to have at least 4 TB available to save her videos. Jessica wants to keep the cost down as much as possible possible.

 

Jessica wants to purchase a new hard drive. She wants a drive that has fast access because she will use it to edit videos on her PC. She also needs a lot of storage and wants to have at least 4 TB available to save her videos. Jessica wants to keep the cost down as much as possible possible.

Keion works as a freelancer creating websites and designing logos for clients. He recently had a hard drive failure and lost work for a client, and he would like to prevent the same type problem from happening again. Keion does not want to rely on a backup but would like a way to ensure that his data is safe on his computer.

 

You recommend that he create a RAID array that will duplicate his work onto two disks.

 

What RAID configuration should you recommend to Keion?

Terry came into work and turned on his computer. During the boot process, the computer shut down. When he tried again, the computer showed the error message, OS not found. Terry called the help desk and explained the computer issue. The help desk technician asked Terry to open the computer.

As a help desk technician, what would you have Terry check on his computer with the case cover removed?

This morning when Paul turned on his computer at work, it would not boot. Instead, Paul reported that he heard a loud clicking noise coming from inside his computer.

 

What might be the problem with Paul’s computer?

You and a friend decide to watch a movie on your computer. The movie is saved on a second hard drive on your system. When you are ready to watch the movie, you can’t find it on your computer. You try to locate the second hard drive, and it is no longer listed in Windows.

 

What might be the problem with the movie and the hard drive?

 

When installing a SATA hard drive, is it true or false that you need to move the jumpers on the back of the drive to instruct the computer on which hard drive is the bootable drive?