Business Communication
Mastering Business Communication
Test your knowledge and understanding of effective business communication with this engaging quiz!
This quiz covers essential concepts to help you improve your communication skills:
- Different methods of communication
- Common barriers to effective communication
- The importance of clear messaging
What are the 3 main methods of communication?
Talking, Signs, Calls
Face to face, Written, Electronic Communication
Downward, Internal, Formal
Upward, External, Informal
What is the difference between Internal and External Communication?
Internal communication is the exchange of messages that takes place between employees, whereas external communication is when the business communicates with entities outside of the organisation.
Internal communication is the exchange of messages that takes place between two rooms in an office, whereas external communication is when the business communicates with entities outside of the office.
Give 2 disadvantages of Face to Face Communication.
Records of the messages are hard to keep, some messages may not be heard properly
Bad breath, voice may be too low to hear
You may face technological malfunctions throughout the exchange of messages, the recipient may not have knowledge on how to use technology properly
Give an advantage of Written Communication.
The recipient would be able to understand messages and is a flexible method
Writing is easier than speaking
Improves handwriting
Records of this type of communication is hard to keep
Why is good communication important?
Allows the messages to be understood clearly - increasing productivity
Discourages collaboration and productivity and can make employees feel valued as key collaborators
New languages can be learned
Causes confusion and ensures that jobs can be done correctly
Why is jargon a barrier of communication?
It isolates non-experts from engaging
It prevents an employee from being able to focus on the discussion because it is distracting
It could contain spelling or grammatical errors
Why is a long chain of command a barrier to communication?
Information must pass through multiple layers of management until it eventually reaches the top decision-maker which means it creates noise disturbances
Information must pass through multiple layers of management until it eventually reaches the top decision-maker which means it takes a long time
Decision making is fast and effective
Why might a multinational company come across multiple barriers when communicating?
Too far apart
Language barriers
There are borders between the countries
It is expensive
What is an advantage of upward communication?
Communication will not have to travel through a long chain of command
The message travels higher
Communication travels upwards past every management level all the way to the decision maker
Allows staff to communicate from the bottom level of the business right through to the top
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