VET DIET: QUIZ
VET DIET: Customer Service Mastery Quiz
Test your knowledge in providing exceptional customer service within the veterinary industry! This engaging quiz will challenge your understanding of soft skills, problem-solving techniques, and essential protocols.
- 10 questions to assess your skills
- Instant feedback on your answers
- Fun and educational!
Fill in the Blank: The first step to getting your tone right is placing your customers at the _____ of the conversation.
Height
Beginning
Main
Heart
What should you ALWAYS do when you Dial Out? Select All that Apply:
Dial 9
Smile
Dial 9 +1
Cadence
Active Listening
All of the Above
In which case can the Approval Hub-Team ONLY resend a request for an order?
Only On 3rd Contact
When Customer Ask
Never
Denials
If a Clinic Never Received It
Vet Not Listed For Order
True or False: Chewy will contact Pet Parents who have an Autoship for refrigerated food items as anticipated shipping delays in the coming weeks may prevent orders from arriving on time.
True
False
What is one of the most important problem-solving skills an agent must have while working in Customer Service?
Argumentative
Patience
Ownership
Quarrelsome
Candence
Respectable
What are the five Soft Skills, an agent should have?
Patience
Accountability
Empathy
Confidence
Speech
Communication
Respect
Pitch
Active Listening
Positive Attitude
Fill in the Blank: Don't be _____ if a customer is calling in stressed regarding their order.
Cordial
Aloof
Unwary
Defensive
Obtuse
Mindful
Which one of these statements is not a form of Empathy?
As This Time
Maybe We Could Try
Certainly, I Can Do That
I’m Sorry You Feel That Way
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