Closing The Sale
Closing The Sale Quiz
Test your knowledge on sales techniques and learn the difference between features and benefits in our engaging quiz!
Challenge yourself with questions covering:
- Understanding product features
- Identifying customer benefits
- Sales closing techniques
- Effective communication skills
What is a feature?
What a product does/has
A products name
How a product helps
Where a product is in the catelogue
What is a benefit?
How a product feels
How the product helps the customer
What the product looks like
What the product price is
Customers buy features?
True
False
What do benefits help us create?
Product features
Reasons to buy
Reasons to believe
Product choices
What are reasons to buy?
It's shiny
Saves me time
Saves me money
Makes me look good
Gives me peace of mind
Makes my life easier
It's cheap
A summary is close is...
A list of features
A list of benefits
A list of prices
A list of things the customer said yes to
An example of an Assumptive close is...
Follow me to the till
How are you paying?
When did you want to order?
IFC or BNPL?
Why do you have the right to be assumptive?
You have the best price?
You have the highest product score in the market?
You have the best price promise?
You have the best service
You have market leading finace
A Minor point close focuses on what is really important to the customer?
True
False
When do you start a test close?
At the basket stage
At the design stage
In the checkout
When you feel like it
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