Which? Legal - Catagorisation quiz - Simple read the 12 scenarios and select the case area, type and sub type, you feel is most appropriate.
Which? Legal Categorisation Quiz
Test your knowledge on legal categorisation with our engaging quiz! This quiz consists of 12 scenarios related to various legal issues faced by members. Your task is to select the most appropriate case area, type, and sub-type for each scenario.
Prepare to challenge yourself with:
- Real-life legal scenarios
- Multiple-choice questions
- Insights into legal categorisation
1. Mr Smith (member) has called for advice on claiming compensation after a 3 hour train delay from Leeds to London.
Motoring > Offences
Transport, Travel and Holidays > Public transport
Lifestyle, Life Events and Wellbeing > Social / leisure > Events/ticketing
2. Mrs Newton (member) has called for advice regarding poor accommodation on a TUI package holiday.
Transport, Travel and Holidays > Holiday accommodation
Lifestyle, Life Events and Wellbeing > Social / leisure > Events/ticketing
Transport, Travel and Holidays > Package holidays/cruises
3. Mr Brett (member) needs some guidance completing his Scottish POA forms
Assets, Trusts and Estate > Power of attorney - Scotland > Cost
Assets, Trusts and Estate > Power of attorney - Scotland > Forms
Assets, Trusts and Estate > Power of attorney - England & Wales > Forms
4. Miss Brown (member) has called to inform us that she has got married and needs to change the name on her membership
Membership > Customer management > Name
Membership > General enquiry
Membership > Which? Administration
5. Mr Bartlett has called for advice on claiming flight delay compensation, he is not a members and does not want to join.
Membership > General enquiry
Transport, Travel and Holidays > Flights / airlines / airports
Membership > New order
6. Mr White (member) has been having ongoing advice on discrimination at his place of work, he has now shared his Settlement Agreement and wants to negotiate the terms of it.
Employment > Settlement Agreement
Employment > Discrimination
Employment > Other
7. Mrs George needs advice regarding some issues with an extension on her home, she is not a member but wants to join and wants to arrange a callback.
Home and Technology > Maintenance / improvements
Membership > New order
Both choices
8. A case has been transferred from MSC, regarding a member that wants advice about disrepair to the property they rent in Nottingham. The case has been catagorised as Membership > General enquiry. Do you?
Leave the catagorisation as it is.
Change it to Property and Housing > Tenant - England
Close the transferred case and open a new one
9. Mrs Green (member) wants advice regarding damage to her commercial property in Scotland.
Property and Housing > Tenant - Scotland
Small Claims > Scotland
Out of Which? Scope > Out of Which? Scope
10. Mr Brown’s wedding & honeymoon package to Barbados has been a disaster, the weather was poor and their luggage was missing for 3 days.
Transport, Travel and Holidays > Package holidays / cruises
Lifestyle, Life Events and Wellbeing > Life events > Wedding services
Transport, Travel and Holidays > Flights / airlines / airports
11. Mrs Cook has had ongoing advice on a probate issue and now wants to cancel her membership, the lawyer asks you to call the member. Their case was catagorised Assets, Trusts and Estate > Probate advice - England and Wales. Do you?
Leave the catagorisaton as is and when changing status to closed select cancel as the outcome.
Close the lawyers case and open a new case - Membership > Cancellation
Change the catagorisation on the lawyer's case to Membership > Cancellation
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