June Pop Quiz
June Pop Quiz: Customer Service Edition
Test your knowledge with our June Pop Quiz focused on customer service protocols and best practices! This engaging quiz covers various scenarios you may encounter while assisting customers. Perfect for anyone in the service industry looking to brush up on their skills.
- 10 Questions on essential customer service topics
- Multiple choice format for easy answering
- Gain insights into customer account management and more
A Customer has only one account, regardless of how many premises they receive bills for
FALSE
TRUE
Can we provide a refund for a customer with OESP
Yes
No
Depending on if credit is from OESP excess or Customer payment
What should we advise to relatives of deceased account holders who wish to stop/take over their acct?
Send in POA
Send Death Certificate
Create a New Account and waive set up fee
Add them to existing acount
We can provide details to someone not on the account (IE Spouse or Landlord)
True
False
What should we ask for when a owner is moving out?
For Closing Date, Lawyer information and forwarding address
For Move date, Lawyers information and forwarding address
Move out date and lawyer information
Move out date only
We can set up payment arrangements for a customer in Hamilton with Water
True
False
When updating a mailing address for a new customer, the Address Source must be updated to person BEFORE starting service.
True
False
Water is billed bi-monthly, except for which city (billed monthly)
Markham
Vaughan
Hamilton
None of the above
Before starting a new account what is the first thing you should do
Create person record
Search address in CCB/Check Premise Tree for gaps and see if account already started
Nothing, simply add person and address
If a Customer does not want to go online for a bill copy, what steps do you take?
Send to do to billing
Advise of service fee, send request to Mateo and Powerstream@optima.net
Advise the customer we can not issue copy
Advise of service fee and send to do
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