Weekly KB quiz 9-18-16 (Responses only accepted until 10-2-16)
Epic Provider Assistance Quiz
Test your knowledge and understanding of Epic systems with our engaging quiz designed for healthcare providers and IT support teams. This quiz covers important scenarios that you may encounter while using Epic, from subscription issues to printing problems.
- 5 multiple-choice questions
- Focus on practical application of Epic fun
ctionality - Great for healthcare IT training and knowledge reinforcement
If a provider using Epic wants to set a filter in Chart Review, what item must be set after clicking on "Filters" on the toolbar?
Logician Conversion type
Document Type
Media Tab
Settings
A provider calls in having issues subscribing Suboxone for controlled substances. He's getting a yellow warning box. What should the provider do?
Click the "Click to add text" hyperlink and type "NADEAN:" exactly followed by Waiver ID.
See the order class to "Sample."
Change the dosage to 1 Film.
Escalate incident to the Ambulatory team.
If a caller has an AVS (After Visit Summary) automatically printing to the wrong printer in Epic, what are the first two pieces of information the resolver team will need in order to remap the workstation?
Sharp ID and what is trying to be printed.
Printer name or IP address where item should be printing.
Originating Workstation name (PC Asset info is helpful as well), followed by the Epic printer name.
IP address and asset tag.
What should you do if a customer calls in from Howard wanting to update a voicemail distribution list?
Send to CHI-VOICE-MAIL
CHI-VOICE-WEST
CHI-VOICE-CHR
Have customer contact Doug Thomas at Anderson
Where would you send an incident if a customer calls in having an issue with Intelicode?
Send incident to Desktop Break/Fix
Send incident to CHI-CLINICAL-SOLUTIONS
Send incident to CHI-SECURITY
Send incident to CHI-SERVER
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