Weekly KB quiz 8-28-16 (Responses only accepted until 9-11-16)

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Epic System Knowledge Quiz

Test your knowledge of the Epic system with our weekly quiz designed to challenge your understanding of key functionalities and troubleshooting methods.

Whether you are a seasoned RN or new to the system, take this opportunity to enhance your skills!

5 engaging multiple choice questions
Immediate feedback on your answers
Improve your proficiency in the Epic system

5 Questions1 MinutesCreated by NavigatingNurse42

What is the minimum resolution recommended for "Widescreen View" in Epic and can the view be used on laptops or monitors with a lower resolution?

800 X 600. Yes, but it is not optimal.

1366 X 768. No, the option is not available.

1680 X 1050. Yes, but it is not optimal.

1024 X 768. Yes, but it is not optimal.

An RN calls and has recently received a new widescreen monitor. She is not sure how to turn on widescreen view in Epic. What steps should she take?

Go to Epic > Personalize > Reset size and position…

Go to Epic > Personalize > Settings

Adjust her monitor resolution and Epic will automatically adjust to widescreen when applicable.

While in a patient encounter, she can go to "More Activities," and find the option for widescreen view.

What should be done if a customer is getting errors when using WebEx on an Android device?

Unistall the App and install the newest version.

Escalate an incident to CHI-VOICE-APPS

WebEx is not supported on Android devices.

Escalate an incident to Mobile Device Support

An RN that works at the East OR is needing to add a drug to a surgery Preference Card. She has the Preference Card pulled up, but is not sure where to go from there. What steps should she take?

Click on Pick List, and select the drugs radio button. She can then enter the drug on the list.

Click on Charge Information and select the drugs radio button. She can then enter the drug on the list.

Click on Groupers and select the drugs radio button. She can then enter the drug on the list.

Click on Staff and Equipment and enter the drug there.

What should you do if a customer states mupltiple people are not able to open OCIE?

Preform standard IE troubleshooting.

Send incident to CHI-APPS-ANC with a priority of 2.

Send incident to CHI-SERVER with a priority of 2.

Reinstall OCIE.

Weekly KB quiz 8-28-16 (Responses only accepted until 9-11-16)

Epic System Knowledge Quiz

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