Sales Training Quiz
Sales Training Quiz
Are you ready to test your knowledge in sales training? This quiz will cover essential topics such as parts replacement, warranty details, and customer service techniques.
Get ready to challenge yourself with questions on:
- Brake and suspension parts
- Warranty coverage
- Customer interaction strategies
When replacing rotors, we should offer which three parts?
Brake Pads
Calipers
Wheel Hub Bearings
Radiator
Steering Pump
Shocks
When replacing suspension, we should offer:
Front/Rear Strut Assembly
Stabilizer Links
Axle Shaft
Control Arms
Brake Pads
Window Regulator
AutoShack offers life time replacements on warranties.
True
False
What does the Standard 6M Warranty Cover?
Natural wear and tear
Manufacturers defects
Damage caused by user
Improper installation
What does the Limited Lifetime Warranty Cover?
Natural wear and tear
Manufacturers defects
Damage caused by user
Improper installation
One Time Replacement
Unlimited Replacements
Damaged caused by other parts
What are the benefits of placing an order with a CSR?
Less room for error
Reliable
Reinforce branding
Build clientbase
Easier for customers
Why is it important to build rapport?
To better understand your customers needs, and use what you've learned to position a sale
To waste time on the call
It's not important to build rapport
Because I like talking to strangers
A Radiator fits into a PO Box
True
False
Customer lives in Ohio, OH. What's the expected delivery time?
3-5 business days
2-3 business days
3-4 business days
1-2 business days
If you're not speaking with a customer while processing an order, what could you do?
Put them on Hold
Ask if you can call them back once it's done
Stay quiet
Hang up, and call back when processed
Engage in light conversation
If a customer calls looking for a specific Consultant, you should:
Advise the customer you can help them instead
See if the consultant is available, then advise the customer they can be transferred. If they aren't available right away, ask the consultant if you can take care of them
Tell the customer you'll have them call back when they're not busy
Advise the customer the consultant isn't here, but you can help them anyway
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