RTAS 2
RTAS 2 Demonstration Drive Quiz
Test your knowledge on the essential steps and documents involved in a successful Demonstration Drive! This quiz is designed for professionals in the automotive industry to ensure they are well-prepared for customer interactions.
- 22 multiple-choice questions
- Assess understanding of key processes
- Enhance customer service skills
What documents are needed for the Demonstration Drive?
Customers driver's license copy
Demo drive file completed, Customers driver's license copy and Demo route options map
OTP
Product brochure, Price list & Stock sheet
Who should drive first?
Salesperson
Customer
Sales Manager
Customer's partner
What do you verify?
ID
Bank Statements
Bank statements & pay slips
Customers driver's license
How do you recap hot buttons?
Discount the price of the vehicle
Present the vehicle
Present the relevant feature and benefits
Confirm customer details
What should you do on the return trip of the Demonstration Drive?
Talk to the customer
Listen to music
Exchange contact details
Drive the customer back to the dealership
Who drives back on the return trip of the Demonstration Drive?
Salesperson
Customer
Sales Manager
Customer's Partner
Fill in the Blank: Don't _______ on the return trip
Smile
Talk
Listen to music
Breathe
Fill in the Blanks: "Touch & Feel ___________"
The engine
The Product
The steering
The tyre
During the Recap stage, what are the 3 categories of objection?
Time, money, stock availability
Price, Time, color and features of vehicle
Time, price and competition
Stock availability, price and competition
Complete the sentence: " If I __________, I Would"
Can't
Could
Believe
See
How do you avoid unexpected surprises at any stage of the buying process?
Fully explain the costs
Fully explain the vehicle
Fully explain the features & benefits
Fully explain the service and warranty
Other than the accessories web site and brochure, what documents are needed during the Recap stage?
Price list and brochure
Stock list and price list
Accessories brochure and TV slip
Accessories price list and TV Slip
What is the last step in the Recap stage?
Offer accessories
Fully explain all costs
Get seated
Ask closing questions
What is the first step in the Recap stage?
Take Control
Get Seated
Ask Yes Questions
Reconfirm the features
What is step 6 in the Recap stage?
Reconfirm features
Build and alliance
Confirm trade-in details
Get seated
Complete the sentence: No matter when or how you close, remember that when you ask for the order, it is important to ____________
Sell accessories
Sell delivery pack
Keep quiet
Keep talking
What should you test during the Trial close stage?
The vehicle
Minor closes
The customer
Your eyesight
Whose second voice/s should you use
Sales Manager
Business Manager
Finance & Insurance Manager
Sales Manager and Business Manager
Fill in the blanks: Think Success!__________
Be Smart
Be Friendly
Be Enthusiastic
Be Respectful
In the Ten Keys to Successful Closing, what should you watch for?
Objections
Buyers needs
Buying signals
The Door
What documents are needed during the Trial close stage?
Meads & OTP book
OTP book
Quote
Invoice
What is the last step in The Ten Keys To Successful Closing
Ask for the order and keep quiet
Leave the door open. Act professional
Watch for buying signals
Complete the OTP
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