CarNow Chat Steps

A digital illustration of a customer service representative engaging in a chat with a customer about a car purchase, featuring a computer with a sales dashboard and a Toyota Camry in the background.

CarNow Chat Steps Quiz

Test your knowledge on effective customer service steps for the 2020 Toyota Camry! This quiz challenges you to navigate through various chat scenarios and select the best responses.

Designed for customer service training
Evaluate proper handling of customer inquiries
Engage and improve chat skills

9 Questions2 MinutesCreated by HelpingHand312

I like the new 2020 Toyota Camry. Is it available? My name is Troy. (select 3)

Check priority notes

May I have your phone number?

Nice to meet you, Troy! I'd be happy to assist you with that!

Great choice! When would you like to come in?

Send a DealNow! to New Sales

Is the 2020 Camry available? (select 2)

Yes it is!

While I am seeing it listed, I would like to have a Sales Specialist confirm availability. What's the best phone number to reach you?

It unfortunately is not.

While I am not seeing it listed, that doesn't mean it's not available! I would be happy to have a Sales Specialist reach out to confirm. What's a good phone number to reach you?

I don't want to give my phone number.

I guess you don't get a car then.

Please call our sales department at 123-456-7890.

If it's more convenient, I can have them follow up by email instead. What's the best email for you?

Thunt@dynamicbdc.com

Thank you! Once they follow up with you, when would you like to come in?

Thank you! I'll forward your information. May I be of further assistance?

Thank you! Have a great day!

Thank you! May I ask your last name as well?

I don't want to come in if it's not available.

No problem! Based on your email, is Hunt the spelling of your last name?

No problem! I'll forward your information over. May I be of further assistance?

No problem! I'll just schedule you in for Saturday around 2pm.

You're no fun.

Yes, Hunt is my last name.

Great! I'll forward your information over. May I be of further assistance?

That's a pretty cool last name.

Goodbye!

And you're interested in the 2020 Camry, correct?

That'll do it.

It's been a pleasure helping you today! Have a great day!

Just to confirm, is your name Troy?

Bye!

Did you have a day and time you'd like to come in?

Before forwarding the lead and closing the chat, what should you do? (select 2)

Send a brochure since it was New Sales.

Make sure all lead info is added, including VOI.

Send emojis to the customer expressing your joy.

Nothing, the chat is over just close it.

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