COVID QUIZ
COVID Playbook Quiz
Test your knowledge on the key aspects of the COVID Playbook and how to effectively manage customer relations during these challenging times. This quiz will cover various scenarios regarding payment plans and customer eligibility.
Join us to learn more and evaluate your understanding!
What are the key areas covered by COVID Playbook?
Financial flexibility, Product Utilization
To address this trying times
To support the customers
Financial Statement & Balance Sheet
In Subscription Decision Tree, what route should we take if there is an open invoice for the contract?
If the team offered payment plan and the solution has been agreed with the customer, what is the next action?
In the decision tree, if there is no open invoice on the contract credit analyst must:
Check if the customer is eligible for PTE
Check if the customer is lying
Check if the there is a payment plan
Check if LinkedIn competitor
If the customer does not agree with Payment Plan, what will happen next?
Credit will proceed to PTE
Credit will create change form
Collections will create case to credit team
Collections will insist payment plan
Select all the correct hashtags
#Covid19PTE_Credit_Change Form
#Covid19PTE_Credit
#Covid19-PP_Credit
#Covid19PP_Credit
#Covid19PM_Credit
#Covid19_PM_Credit
#Covid19_Credit
In LMS/ONL if there is an open invoice for that contract what would credit do?
Create case to billing support to extend payment terms in oracle
Create case to Receivables ask if needed for previous invoices and change in account level
Create case to Receivables ask if needed for future invoices and change in account level
Create case to Receivables, because you feel so.
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