COVID QUIZ

A visually appealing illustration representing a COVID Playbook, featuring elements like a playbook, financial charts, and customer service interactions in a vibrant, educational style.

COVID Playbook Quiz

Test your knowledge on the key aspects of the COVID Playbook and how to effectively manage customer relations during these challenging times. This quiz will cover various scenarios regarding payment plans and customer eligibility.

Join us to learn more and evaluate your understanding!

13 Questions3 MinutesCreated by NavigatingPlan315

What are the key areas covered by COVID Playbook?

Financial flexibility, Product Utilization

To address this trying times

To support the customers

Financial Statement & Balance Sheet

In Subscription Decision Tree, what route should we take if there is an open invoice for the contract?

If the team offered payment plan and the solution has been agreed with the customer, what is the next action?

In the decision tree, if there is no open invoice on the contract credit analyst must:

Check if the customer is eligible for PTE

Check if the customer is lying

Check if the there is a payment plan

Check if LinkedIn competitor

If the customer does not agree with Payment Plan, what will happen next?

Credit will proceed to PTE

Credit will create change form

Collections will create case to credit team

Collections will insist payment plan

In LMS/ONL if there is an open invoice for that contract what would credit do?

Create case to billing support to extend payment terms in oracle

Create case to Receivables ask if needed for previous invoices and change in account level

Create case to Receivables ask if needed for future invoices and change in account level

Create case to Receivables, because you feel so.

In LMS/ONL if there is no open invoice for that contract what would credit do?

Check if the customer is really impacted by COVID

Check if Pedro is okay

Check if the opp is closed won or not

For ONL/LMS if there is no open invoice for not yet closed won contract what would credit do?

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