<div><strong>Email Etiquette Test</strong></div>

1. What is the correct way to address someone online, if you are unsure of how he or she would like to be addressed?

A. Use their first name, it is always the friendliest option.

B. Use their last name, such as Mr. Jones or Ms. Jones.

C. Use their full name, with their first name in parentheses afterwards.

D. Use Dear X to demonstrate your uncertainty, and they will probably correct you.

2. Why is it important to be careful with formatting when sending an e-mail message?

A. It’s not – you can format in any style you like, as the recipient will find a way to understand the message.

B. Because the recipient may not be able to read certain fonts or formats on his or her computer.

C. It is polite, and looks neater, especially if you use pretty colors.

D. Sometimes computers have been known to blow up when used with the wrong fonts.

E. None of the above

3. What does ‘spamming’ mean, and is it good or bad netiquette?

A. Sending online presents or ‘spam’ to your co-workers and friends (good netiquette).

B. Sending unsolicited e-mails or communications to people online (bad netiquette).

C. Both a and b, depending on the context.

D. Same as ‘flaming’ (good netiquette).

E. Same as ‘e-mail jousting’ (bad netiquette).

4. Which of the following is the best advice when writing a business e-mail?

A. To use varied italics, colors and special fonts because people like to see them.

B. To keep the information relatively short, precise and always polite, with simple questions relating to what you expect to happen.

C. To make detailed demands in long paragraphs, with the implication of wrongdoing on the part of the receiver.

D. To panic, but then recover, and decide to send the message by regular mail, as this is definitely more secure.

5. Which of the following is a good statement about time delays between e-mail exchanges?

A. Try to reply within a 24-48 hour window, but allow at least the same amount of time before sending a follow-on e-mail, if not longer.

B. Always reply within 24 hours, and expect the same from someone else.

C. Wait 36 hours before replying to any e-mail, but send a follow-on e-mail within 24 hours if you don’t hear anything.

D. Always allow a month for a reply, and return your own received e-mails within three weeks.

6. Which of the following is the best technique for sending a large e-mail attachment?

A. Just attach it and send it.

B. Email the other party directly first and make sure their connection can handle a large download.

C. Try and break it up into several smaller downloads, or ‘zip’ the file if possible.

D. Send part of it, and wait to see if they request the remaining part.

E. B and c

7. When writing an email, it is generally a good idea for your paragraphs to be _______.

8. What is a very useful last thing to do before sending out any e-mail?

A. Read the e-mail through for spelling and grammatical errors, to simplify the message if possible, and to check the recipient’s e-mail address.

B. Nothing, the quicker you send it, the quicker they will receive it.

C. Copy the e-mail at least twice into a word document, as a double precaution.

D. Check the time, so you can remember when you sent it, in case they call.

E. All of the above.

9. When sending an e-mail, why is it a good idea to try and use the cc: field sparingly?

A. The cc: can be confusing since the recipients might not know who is supposed to act on the message.

B. Unless the recipient in the cc: field knows why they are receiving a copy of the message, he or she may not act on the message, but assume it is really only for the main recipient.

C. It can sometimes devalue the main message depending on the context, as it could be seen to depersonalize the main message.

D. All of the above

10. Which of the following is the best response to sending a message that you didn’t intend to send, or sent to the wrong recipient?

A. Make a request for the e-mail to be recalled or sent back to you.

B. Race over to the recipient’s computer, especially if he or she lives or works locally, and delete the message manually.

C. Send a follow-up message explaining that the previous message was a mistake, with a brief apology and explaining that the message can be ignored.

D. Jump up and down in frustration and tear your hair.

E. All of the above

11. What is the best way to treat ‘spam’ or unsolicited e-mails?

A. Do not reply to them.

B. Delete them.

C. Transfer them to your spam folder.

D. Ignore them (if you notice them, as they are usually transferred to your spam folder automatically).

E. All of the above

12. What does it mean when you type an e-mail in all capitals?

13. What should you do if you do not want to type your name at the end of every email you send?

A. Only sign emails which you send to business associates.

B. Do not sign at all as people know who the email is from, courtesy your return email address.

C. Include the ‘from’ information in the subject line so you can save the time of ‘signing’ the email.

D. Create a signature that will get automatically attached to every email you send.

14. Why is it always good to use proper grammar and correct spelling when writing an email?

A. People who are non-native English speakers will understand your writing easily.

B. Good grammar and spelling keep ambiguity to a minimum, thereby communicating the message more clearly.

C. You do not want to be embarrassed.

D. It is good manners, and you can be proud of yourself.

E. You are always morally judged by how many typos you make.

15. Why is it sometimes important not to leave out the message thread, I.e. The previous messages in the e-mail chain?

A. To be polite. People expect to always see the thread.

B. To increase comprehension of the latest message, and show the history of messages that led up to this point in the exchange.

C. Because it looks like an oversight. The thread should always be there.

D. None of the above

16. How often is it sensible to use ‘reply all’ when replying to an e-mail?

A. As often as possible, the more people know the information the better.

B. Always, as e-mails should have at least two recipients at all times.

C. Only if the information is really relevant to everyone on the list, otherwise keep ‘reply all’ to a minimum.

D. You should ‘reply all’ about twice as often as you simply ‘reply’.

E. None of the above

17. What is the purpose of icon-emotions or so-called 'emoticons' in email communication?

A. They contain important information such as credit card number.

B. They indicate that the email is urgent.

C. They are meant for fun and entertainment value.

D. They act as a signature which is added at the end of each sent mail.

18. What is the better solution than using bold or italic to emphasize meaning when e-mailing or posting online?

A. Use capitals

B. Use color

C. Use carefully chosen words and phrases, so that the meaning is clear and not ambiguous and unlikely to cause misunderstandings.

D. Draw a picture and insert it around the text.

E. None of the above

19. What do the abbreviations ‘FWIW’ and ‘FYI’ stand for?

A. For What It’s Worth, For Your Information

B. For Why It’s War, For Your Info

C. For Whom It Worries, Forget Your Instructor

D. Future Wear Inside Walls, Fool Your Insides

E. For Whom It Worries, Fax Your Information

20. When should I use the BCC (Blind Courtesy Copy) field?

A. So I can send copies to my boss without my co-workers knowing.

B. To keep my email looking uncluttered.

C. To respect my contact’s privacy.

D. So I can send copies to anyone I want.

E. All of the above.

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