LEI
Unlock Your Social Style
Are you ready to explore your communication style and enhance your customer interactions? Take our quiz to discover how well you understand social styles and improve your approach to customer service.
- 11 insightful questions
- Learn to identify social types
- Gain tips for better customer engagement
At the end of a call, how do you wrap up?
Simply hang up
Thank the customer for their business
Ask if there is any other assistance you can render
Summarize the transactions done
Ask if there is other assistance you can render, summarize the transaction and thank them for their business
Ask if there is any other assistance you can render, summarize the transactions, state your name and thank them for their business
Customer called in for a specific reason, how do you get to the core of unstated needs?
Do exactly what the customer called in for
Ask close ended questions and listen for cues
Ask open ended questions
Ask open ended questions and listen for cues
Repeat he question that the customer asked
Follow the BPM
When you are able to identify social types;
It reduces your call time
It helps you tailor your approach to the customer
It increases your ability to connect with the customer, tailors your approach to the customer and leads to a better customer and call experience
You pass Compliance
The Passenger ....?
A Social type
A movie
Is not a social type
Sits in a vehicle
Certainly not the driver
Is friends with the Driver
Two categories make up the LEI. They are ...... and .....?
Increase Business and Expectational experience
Increase Business and Understood your needs
Exceptional experience and went beyond initial nees
Exceptional experience and Increase Business
Exceptional Experience and communicated clearly
Increase Business nand Ease to complete request
For the month of April, you will win a $10 GC if you score: ......... in ............
10, Understands your needs
10, Was knowledgeable
10, Went beyond your initial need
10, Ease to comple request
10, Understood your needs
10, Communicated clearly
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