LEI

A colorful infographic representing different social styles and customer service interactions, including imagery of happy customers and communication icons.

Unlock Your Social Style

Are you ready to explore your communication style and enhance your customer interactions? Take our quiz to discover how well you understand social styles and improve your approach to customer service.

11 insightful questions
Learn to identify social types
Gain tips for better customer engagement

11 Questions3 MinutesCreated by ConnectingHeart42

At the end of a call, how do you wrap up?

Simply hang up

Thank the customer for their business

Ask if there is any other assistance you can render

Summarize the transactions done

Ask if there is other assistance you can render, summarize the transaction and thank them for their business

Ask if there is any other assistance you can render, summarize the transactions, state your name and thank them for their business

Customer called in for a specific reason, how do you get to the core of unstated needs?

Do exactly what the customer called in for

Ask close ended questions and listen for cues

Ask open ended questions

Ask open ended questions and listen for cues

Repeat he question that the customer asked

Follow the BPM

When you are able to identify social types;

It reduces your call time

It helps you tailor your approach to the customer

It increases your ability to connect with the customer, tailors your approach to the customer and leads to a better customer and call experience

You pass Compliance

Two categories make up the LEI. They are ...... and .....?

Increase Business and Expectational experience

Increase Business and Understood your needs

Exceptional experience and went beyond initial nees

Exceptional experience and Increase Business

Exceptional Experience and communicated clearly

Increase Business nand Ease to complete request

For the month of April, you will win a $10 GC if you score: ......... in ............

During your summary on a call, you mention "Survey", you have ensured that....?

You will get a DTB

The survey will be nullified

Customer will give you a good review

Any survey from that call will be 10 out of 10

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