CONDUENT 2 MODULE 5 GRADED QUIZ - 1 HOUR, 30 MINS
Leadership and Management Quiz
Unlock your understanding of leadership and management with this comprehensive quiz designed to test your knowledge and enhance your skills. Explore various leadership styles, delegation principles, and the importance of accountability in the workplace.
- 26 engaging questions
- Multiple choice and open-ended formats
- Perfect for professionals in the GSS sector
What is Leadership?
Management
The ability to guide others according to your beliefs
The ability to guide and inspire others to achieve a common goal
The activity of guiding others so they can see your point of view
Penelope wants to know the difference between Leadership and Management, what definition below would best explain?
Leadership starts with an L and Management starts with a M.
Leadership is being friends with everyone in the Organization and Management is telling people what to do.
Management gets the job done, Leadership wastes time.
Management is the function to be exercised in any team but Leadership is the relationship formed between Management and Employees.
The leader of the Organization should have a point of view which allows him or her to do which of the following?
Tell people what needs to be done
Initiate action for the betterment of the Organization
Understand the underlying forces working in themselves
All of the above
Which of the following is NOT a role that leaders may play?
Visionary
Mediator
Faciliatator
Servant
This type of contrasting leader speaks to not being involved in the day to day activities of the team.
Laissez faire leader
Autocratic leader
Democratic leader
Passive leader
This type of contrasting leader starts from an appointed person of a team
Autocratic Leader
Middle Management
Democratic leader
None of the above
All of the following are true about the cons of Democratic Leadership EXCEPT?
Decisions are made quickly
Needs level of expertise
Requires participation
All of the above are true
Which is TRUE about Transactional Leadership?
It is intrinsic
It is a one time thing
It is competitive
It depends on the power of the employees
A leader must be aware of the following except:
Confidentiality
Informed Consent
Accountability
All of the above
Penelope is a Team Lead at Conduent who talks to everyone about everyone. She tells the secrets of persons who confide in her and photocopies HR records to take home so she can read up on everyone. What is the violating?
Accountability
Confidentiality
Informed Consent
All of the following are types of information that is considered confidential except:
Name, date of birth and sex
Name, Occupation and sex
Sex, Banking Information and Medical History
All is considered confidential
When Penelope asks the client to use their information, what is she practicing?
Politeness
Informed Consent
Exercising kindness
She's just being herself
Penelope wants to understand the importance of remaining accountable, what option would assist her best?
Accountability allows everyone on the team to take ownership of their own salary
Accountability allows for the right person to get fired
Accountability sends a message of how the organization affords itself
None of the above
What is the definition of delegation?
Telling everyone what to do so you don't have to do it
Trusting a person with a task for them to carry it out
Trusting a person with a task you don't want to do
All of the above
Which of the following is not a tip in order to implement a delegation strategy in the GSS environment?
Try to find out if the employee will benefit from the skillset
Carefully decide when to delegate the task and who to delegate the task to
Determine if you have more tasks to assign to the employee
Avoid overburdening the employee when delegating
When giving feedback to the employee you delegated to do a task, you should NOT:
Be evaluative, not judgemental
Be specific, not general
Ensure there is clear communication between you and the employee
All of the above
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