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Clarify

A professional office setting with a team of staff members discussing ticket management and SLAM processes, using laptops and digital devices to interact with software systems.

SLAM Management Quiz

Test your knowledge on SLAM management and ticket handling processes! This quiz is designed to help you understand key ticket scripts and procedures you need to follow when working with SLAM updates.

By participating in this quiz, you will:

  • Enhance your understanding of ticket scripts
  • Learn the right procedures for different scenarios
  • Prepare for real-world applications in SLAM management
15 Questions4 MinutesCreated by UpdatingSystem42
What ticket sript do we use to create a SLAM?
CS_Service Area Override or Address Update
CS_Service Location Address_Add
CS_Moving_House_Order
CS Move House Requests - Billing Address Update
What ticket script do we use to update a SLAM?
CS_Moving_House_Order
CS_Service Area Override or Address Update
CS_Service Location Address_Add
CS Move House Requests - Billing Address Update
If we cant update billing address, what ticket script do we use to update it in Clarify?
CS Move House Requests - Billing Address Update
CS_Service Area Override or Address Update
CS_Service Location Address_Add
CS_Moving_House_Order
What ticket script do we use for relocation orders?
CS Move House Requests - Billing Address Update
CS_Service Area Override or Address Update
CS_Service Location Address_Add
CS_Moving_House_Order
Do we close HFC relocation tickets after running the order?
Yes
No, dispatch the ticket to Move RFS queue
Do we close WSA relocation tickets after running the order?
Yes
No, dispatch the ticket to Move RFS queue
Do we close UFB relocation tickets after running the order?
Yes
No, dispatch the ticket to Move RFS queue
Do we close LLU relocation tickets after running the order?
Yes
No, dispatch the ticket to Move RFS queue
Where do we send tickets to update Clarify billing addresses?
Inhome Support
Move House RFS
Move House CC
Network Records
Where do we send tickets to update SLAM to WSA or LLU?
Next_Gen_OOT_Update
Network Records
Move House RFS
Inhome Support
Where do we send tickets to update SLAM to UFB?
Next_Gen_OOT_Update
Network Records
Move House RFS
Inhome Support
Do we send a ticket to a team to update a SLAM to HFC?
Yes
No, we create a property check
If we are sending a ticket to Move House CC queue, what is the correct format of allocate date?
Allocate on dd/mm/yy
Allocated on dd/mm/year
Allocate on dd/mm/year
Allocate on dd/mm/year
Where do we send a move ticket if follow up is required?
Move House CC
Move House RFS
Network Records
Next_Gen_OOT_Update
Do we need to check our WIP bins everyday?
Yes
No, I cant be bothered.
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