Carvana Week !

A vibrant illustration of a modern, online car dealership featuring various car models, with a smartphone displaying the Carvana app and a happy customer browsing features. The setting is bright and engaging, reflecting a user-friendly digital experience.

Carvana Knowledge Quiz

Test your knowledge about Carvana and discover all the benefits and processes that make buying a car enjoyable and hassle-free. Whether you're a customer or just curious, this quiz is designed for everyone!

Check out the highlights:

Understand Carvana's innovative approach to car buying.
Learn about financing options and warranties.
Find out about the Carvana Care program.

23 Questions6 MinutesCreated by DrivingData297

What is Carvana?

Carvana is an online car business (shopping at the comfort of your home).

Carvana is a sales and commission based online car business.

Carvana is an in person car dealership business.

Carvana is an insurance company.

What are some benefits of Carvana? (Select all that apply).

100-day warranty

No surprise fees

7 -day money back guarantee

No hit to your credit and can the customer can pull terms

Haggle free & 24 Hour shopping

We registered the vehicle & provide Insurance options

How does financing works, do they need a certain score to be approved, and will the soft pull impact their credit? They have an account but

How much to spend on monthly payments

Educate on the soft pull since it doesn’t impact their credit score

Quick&easy process can do, later on, let’s get your account created for you

When are you ready to purchase your vehicle?

How does the process work and can they see the vehicle before they buy it? They do not have an account on Carvana.com

Create the account

Educate on the process

The type of vehicles they’re interested in and search on the back end while asking the questions

In 7 days to accept the car and if unhappy can return the vehicle.correct answer 3

The customer saw a 2021 Jeep Cherokee on Autotrader and would like to know if the vehicle is still available.

Check the account if it’s coming from the Autotrader

Check availability (locked it in) Checking if they will start today

Looked in financing and want to purchase today- key features

If not available, search the inventory using the features tool

What to say and do when a call comes in?

�Hi, (name) thank you for calling Carvana. Who do I have the pleasure of speaking with today?”

Verifying cx's info, if it's not then, then have cx contact the actual cx

Then verify the car details and financial information.

Great the customer and ask how you can help

How can a customer get the GAP Coverage?

Using their own financing options

Use Carvana financing

Pay extra is their using cash

Get the Gap Coverage after the purchase is made

How to check if an order has been successfully replaced?

Check in Carma at the purchase component and see if there is an “order placed” or “on progress”

Ask the customer themselves

Called verification team

Asked in slack

What is Halo and when do we use it?

This is your bible and used when unsure of an answer

Halo is a live person we chat with

Halo is our gaurdian angel

I'm still unsure what is halo and when to use it

What are the 3 types of Carvana Care?

Carvana Care Essentials

Carvana Care Plus

Carvana Care Premier

Carvana Financing

What is Self-Arrange Financing?

Customer receiving a loan from their bank

Customer has someone paying for them

Customer paying with cash

Customer wants to get the car on credit

What is a co-signer?

Someone who takes the full financial responsibility of the account holder

Someone who signs and has no obligation

Someone who can collect the car on the account holder's behalf

Still unsure and need to ask HALO

What is Plaid?

Facilitates communication btw financial services apps and users' banks & credit card providers

Let's ask halo

Not sure

Plaid claims to use best-in-class encryption protocols to protect users' information.

What is a swap and when can a customer use this option?

Doesn't like a vehicle and swap for something else. During the 7DMBG

Swap for another vehicle at any time

Swap and get a full refund on the previous vehicle

Um, still searching Halo

What is a trade-in?

Trade to sell

When the dealer takes your car as a trade-in, they're planning to sell it to someone else

Trade to sell or trade to use the value of the car on a Carvana purchase

Let me see what my module says

What is ROOT?

Carvana insurance eligible to carvana customer in specific state.

It is the end of a plant rooted in the soil

Another name for groot

You know I'm still checking with halo

Quality Pre-owned Vehicles Carvana Certified

150 Point Inspection

No Frame, Fire, or Flood Damage

Full Detail

Full Carfax Report

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