Matrix Quiz

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Matrix Metrics Quiz

Welcome to the Matrix Metrics Quiz! This quiz is designed to assess your understanding of the key metrics we track daily in our operations. Knowing these metrics is essential to ensuring we provide top-notch service to our clients.

Let’s dive into essential topics such as:

Communication
Quality
Professionalism
Margin
Return Trip
Turn Around Time (TAT)

6 Questions2 MinutesCreated by TrackingGoal532

Why do we count Communication?

We don't track Communication

Because the client should never have to reach out to us for an update

For fun

So that we know how often we talk to our clients

Why do we track Quality?

We don't track Quality

So that we can punish our coordinators for not doing well

To know how good our coordinators are compared to others

To know what our coordinators need to improve on

Why do we track Professionalism?

We don't track Professionalism

To judge our field reps professional dress

To eliminate return visits and for reps to be professional on site

To keep a dress code

Why do we track Margin?

We don't track Margin

So that we know how much money we are spending

So that we know how much money we are earning

To keep our fees balanced for the health of the company

Why do we track Turn Around Time (TAT)

We don't track Turn Around Time (TAT)

So that we can make sure we are providing for the client as fast as we can

For coordinators to compete with each other

To beat records set by other coordinators

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